The Acacia Hotel Jakarta

This hotel is widely recognized for its spacious rooms, a standout feature that guests consistently highlight as a significant advantage, particularly for a hotel in its category. Despite its classic design, the interior is often described as impressive and well-maintained. Its central location is another key draw, making it an excellent choice for business travelers seeking convenience and sightseers eager to explore the city. Families also find the large rooms and accessibility appealing for holidays. To make the most of your stay, consider inquiring about recently renovated rooms, as some older sections may show signs of wear, and be prepared for potential inconsistencies with in-room Wi-Fi, though it is generally available.

Facilities & Amenities
Guests appreciate the comprehensive range of facilities available, which contribute to a comfortable stay. The hotel features a swimming pool, a gym, and a sauna and spa for relaxation and wellness. While the pool is noted as a good size, many guests mention the lack of long benches or chill-out space around it, which can be inconvenient for placing belongings. Free Wi-Fi is provided, though some guests report that the connection can be slow or problematic in rooms, while it is generally more reliable in the lobby. Other amenities include a private lounge, a karaoke bar, and in some rooms, computer with internet access and tea and coffee facilities.

Cleanliness & Room Comfort
The hotel's rooms are frequently praised for being spacious and comfortable, often exceeding expectations for a hotel of its star rating. Many guests find the rooms clean and tidy, with some noting recent renovations that enhance the experience. The beds are generally described as comfortable, ensuring a restful sleep. However, some reviews indicate that certain rooms and their furnishings appear old or tired, with occasional issues like peeling walls, non-working lights, or worn-out pillows. While bathrooms are typically clean, a few guests have experienced slow drainage, inconsistent hot water, or a lack of a hairdryer. Noise levels are generally manageable, with rooms being quiet despite the hotel's central location.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Guests consistently describe the breakfast as delicious with a wide variety of choices, including many traditional Indonesian foods and French pastries. The quality of the food is highly rated, with specific mentions of tasty dimsum and Sate Maranggi. While the main breakfast area offers an extensive selection, some guests note that the menu in the private lounge can be more limited. The hotel also features a restaurant and a bakery, with positive feedback on the taste and offerings, including discounted items in the evenings.

Location & Accessibility
The hotel boasts a highly strategic location in central Jakarta, making it very convenient for guests to access various parts of the city. It is situated near the downtown area, with many restaurants and food choices in the immediate vicinity. Key attractions and points of interest such as Pike Place Market, the Seattle Convention Center, Monas, Atrium Senen, and medical facilities like Cipto Mangunkusumo Hospital and Medical Faculty University of Indonesia are easily reachable. The hotel is also well-connected to public transportation, including a Trans Jakarta bus stop and proximity to a train station, facilitating travel around the city.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm and welcoming demeanor of the hotel crew, noting their professionalism and willingness to assist with various requests. The check-in process is often described as smooth and fast. Specific instances of exceptional service include staff going above and beyond to help guests with lost luggage and the presence of staff fluent in Korean, which is appreciated by international visitors. While most interactions are positive, a few guests have noted minor inconsistencies in service, such as occasional inattentiveness from cafe waitstaff during busy periods.

Additional Information
Guests should be aware that while the hotel is not new, many areas, including some rooms, have undergone renovations, contributing to a refreshed interior despite an older exterior. The hotel offers a club room on the seventh floor with additional amenities like an in-room computer and Wi-Fi in the lounge. Some guests have noted that the hotel's air conditioning can be inconsistent, and in rare instances, a fire alarm has sounded without clear explanation. The presence of prayer loudspeakers in the neighborhood is mentioned as a part of the local experience, though some find them loud. The hotel also features a Fountain Bar and a private lounge with city views.