Horison Ultima Suite & Residences Rasuna Jakarta

This hotel, designed with an apartment concept, offers spacious rooms that are particularly well-suited for families and groups seeking comfortable and extended stays. Its signature feature is its highly strategic location in the city center, providing convenient access to various attractions and business districts, making it ideal for both leisure travelers and business travelers. Guests frequently commend the generally friendly staff and the overall value for the space provided. To enhance your experience, it is advisable to manage expectations regarding the building's age and be prepared for potential maintenance issues, as some reviews indicate the property could benefit from updates.

Facilities & Amenities
The hotel provides a range of facilities designed for longer stays, including spacious rooms that often feature a functional kitchen area equipped with a stove, refrigerator, and water dispenser, though some guests note a lack of cooking utensils or dishwashing supplies. A large and often praised swimming pool is available, along with a mini gym, meeting room, jogging track, and even a basketball court, catering to various recreational needs. However, a significant recurring issue highlighted by many guests is the condition and availability of the elevators, which are frequently reported as slow, rickety, or with only one or two operational, leading to long wait times. Some guests also experienced inconsistent Wi-Fi performance.

Cleanliness & Room Comfort
While some guests find the spacious rooms to be adequately clean and appreciate the comfortable beds with good linens, a considerable number of reviews express concerns about the overall cleanliness and condition. Many report dirty surfaces, a persistent smell in rooms, and frequent sightings of cockroaches. Issues with the air conditioning are common, including units that are leaking, not cold enough, or excessively noisy. The bathrooms are frequently described as old, dirty, or in need of renovation, with reports of broken fixtures, stains, and poor maintenance. Additionally, some guests find the lighting to be dim and the furniture to be old or worn, contributing to a less inviting atmosphere.

Dining & Food Quality
The hotel's breakfast generally receives mixed but often positive feedback, with many guests appreciating the variety of options available and finding the food to be tasty. Specific dishes like soto buntut and nasi goreng iga have been highlighted as particularly delicious. The restaurant area is often described as comfortable and kid-friendly, providing a pleasant dining environment. However, a notable concern, especially during busy periods like Iftar buffets, is the issue of food not being refilled promptly, leading to items running out quickly. Some guests also reported that the food could be cold or bland, and there were occasional complaints about the quality of drinks.

Location & Accessibility
The hotel's strategic location is consistently lauded as one of its strongest assets, placing guests in the heart of the city. It offers excellent accessibility to various points of interest, including numerous malls and city attractions, many of which are within easy walking distance or a short ride away. This central positioning makes it highly convenient for both business travelers attending meetings and tourists exploring the urban landscape. However, a common point of dissatisfaction revolves around parking, which is often located a considerable distance from the main hotel building and is sometimes described as dark or poorly maintained, posing an inconvenience for guests with vehicles.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, being frequently described as exceptionally friendly, helpful, and attentive. Guests often highlight the quick check-in process and the overall responsiveness of the team across various departments, including bellboys, housekeeping, and security. Many reviews commend the staff's willingness to go above and beyond to assist with guest requests, such as handling luggage, providing additional amenities, or addressing concerns promptly. While a few isolated comments mention instances of slow service or unresponsive operators, these are generally overshadowed by the widespread praise for the staff's dedication to providing excellent service.

Additional Information
Guests appreciate thoughtful touches such as welcome drinks, including sawi juice and ginger beverages, and welcome takjil provided during Ramadan. A recurring theme in reviews is that the online photos of the rooms can be misleading, as the actual condition of the accommodations may appear older or less maintained than depicted. Despite the presence of kitchen facilities in the rooms, many guests note a lack of basic cooking utensils or dishwashing supplies. Furthermore, some standard in-room amenities like hairdryers, cotton buds, or shower caps may not be consistently provided. On a positive note, room upgrades are occasionally offered, and Bluebird taxis are readily available at the hotel, ensuring convenient transportation options. One guest reported a water cut incident, but staff promptly provided clean water.