POP! Hotel Kelapa Gading Jakarta

This hotel is highly regarded for its strategic location, offering direct access to a major shopping mall, making it a standout feature for guests. Its appeal extends to business travelers seeking convenience, shoppers looking for easy retail access, and families desiring entertainment and dining options close by. Many guests appreciate the hotel's cleanliness, comfortable accommodations, and the consistently friendly and helpful staff. The hotel is often described as offering excellent value for money, providing a pleasant stay without being overly expensive. For an enhanced experience, guests are advised to take full advantage of the direct mall connection for dining and shopping, and to inquire about the hotel's membership program for potential discounts on future stays.

Facilities & Amenities
The hotel provides several convenient facilities for guests. Most notably, there are free water stations available, allowing guests to refill their bottles, which is a thoughtful touch for environmental consciousness. However, these dispensers are primarily located in the lobby, which some guests found inconvenient, especially when staying on higher floors. The lobby itself is described as cozy and comfortable, though it can become quite crowded, particularly on weekends. While the Wi-Fi is generally reported as fast and reliable, guests should note that rooms do not include a kettle, coffee/tea supplies, or a mini-fridge. Additionally, there are no telephones in the rooms, requiring guests to visit the front desk for assistance. Elevators are available, but some guests experienced them as slow, with isolated reports of them getting stuck.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its cleanliness, noting that both the general areas and individual rooms are well-maintained. The beds are consistently praised for being comfortable, contributing to a restful night's sleep. The air conditioning units are reported to be highly effective, keeping rooms cool. While many guests find the rooms to be adequately sized, some describe them as compact or small, reflecting a budget-friendly design. Regarding bathrooms, feedback is mixed; some found them clean, but others noted issues such as old or damaged shower heads and fluctuating water temperatures. Basic room amenities like toothbrushes, slippers, and tissues are not typically provided, and there is often no dedicated chair or table for work. Some guests also reported minor issues with ants or initial musty smells in their rooms, and occasional noise from the corridors due to thin walls.

Dining & Food Quality
The hotel offers breakfast, which receives varied feedback from guests. Most describe the breakfast variety as standard or adequate, with some finding the food options to be quite enjoyable. However, a notable number of guests expressed disappointment with the limited choices available and reported that the food could sometimes be served cold or was not refilled promptly. Some concerns were also raised regarding the hygiene practices of staff in the dining area. Despite these points, the hotel's direct connection to a large shopping mall is a significant advantage for dining, as it provides guests with an extensive array of restaurants and food court options just steps away, ensuring diverse culinary experiences beyond the hotel's offerings.

Location & Accessibility
The hotel's central location is overwhelmingly highlighted as its strongest asset. Its most significant feature is the direct access to Mall Kelapa Gading, allowing guests to seamlessly transition between the hotel and the shopping center, which is replete with shops, restaurants, and entertainment options. This connectivity makes it incredibly convenient for guests to find food, engage in shopping, and access various services without needing to venture far. The hotel is also strategically situated near a mosque, which is surrounded by numerous local food stalls, adding to the dining choices. While parking is available, it is shared with the mall and can be limited or crowded, especially during peak times like weekends. The location also offers easy access to public transportation, including a direct bus service to the airport.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and responsiveness. Guests frequently commend the team for their polite demeanor and willingness to assist with various requests, from accommodating early check-ins to helping with luggage. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Housekeeping staff are noted for their attentiveness in maintaining room cleanliness and fulfilling specific guest needs, such as providing extra pillows or blankets. Overall, the collective effort of the staff, including those in security and food and beverage, creates a welcoming and supportive environment, making guests feel well-cared for throughout their stay.

Additional Information
Guests frequently highlight the hotel's excellent value for money, often describing it as an affordable yet comfortable option, especially for longer stays. The hotel encourages guests to join its membership program, which can provide benefits such as discounts on accommodation. A notable hotel policy is its commitment to reducing plastic waste, which means bottled water is not provided in rooms; instead, guests are encouraged to use the water dispensers located in common areas. This approach also extends to other in-room amenities, with minimal toiletries provided. The hotel's lobby can sometimes be very busy, with many people, including non-guests, utilizing the space for socializing.