Lazdana Hotel Kuala Lumpur

The hotel's signature feature is its strategic central location, offering unparalleled access to public transportation and a wide array of amenities, making it an ideal choice for budget travelers, business travelers, and sightseers seeking convenience. Guests frequently highlight its proximity to major malls, hospitals, and transit hubs. While many appreciate the hotel's affordability and the general comfort of the beds, feedback on cleanliness and staff service is notably mixed. Some guests report issues with room upkeep and unhelpful staff, contrasting with others who praise the team's honesty and attentiveness. A recurring concern is significant noise, particularly from outside traffic and other guests, which can impact sleep quality. For a more restful stay, guests might consider requesting a room away from the main road, and it's advisable to confirm booking details directly with the hotel if using third-party platforms to avoid check-in complications.

Facilities & Amenities
The hotel offers basic facilities, though some aspects receive mixed feedback. A significant challenge for many guests is parking, which is consistently described as very limited or unavailable, often requiring guests to use expensive paid parking nearby. The air conditioning is a frequent point of contention; while some find it effective, many report issues with control, noting it can be too cold, noisy, or prone to automatically shutting off, often requiring calls to the front desk. Guests appreciate the presence of a ceiling fan in some rooms as an alternative. The elevators are noted by some as being small and occasionally slow. While Wi-Fi is generally considered good, some guests experienced slow speeds. In-room amenities are minimal; there is often no mini-fridge, cupboard, or wardrobe, and some guests found the kettle to be unclean. Additionally, the TV channels are limited, and some windows are reported as broken, affecting noise insulation and security.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied. Many guests commend the hotel for its clean rooms and comfortable beds, ensuring a restful sleep. However, a substantial number of reviews highlight significant cleanliness issues, including dust, rubbish, sand on bedsheets, yellowish pillowcases, and stained towels. Some bathrooms are described as uncleaned, stinky, or having mold and hair on walls, with reports of cockroaches in rooms. Noise levels are a major concern for many, with complaints about loud motorbike traffic from outside, thin walls allowing noise from hallways and other guests, and even boisterous student groups disrupting sleep until late hours. Room size is frequently mentioned as small, and some bathrooms lack basic features like a lock on the door or a functioning shower. The air conditioning can also be noisy, further impacting comfort.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is mixed. Most guests describe the breakfast as basic, with minimal variety, and some found the food quality to be "so-so" or "not good." There were instances where the breakfast items were not replenished promptly, leading to empty serving dishes, and some guests reported that the food was cold. Despite these points, some guests found the breakfast to be satisfactory for a budget hotel, with a few even describing it as delicious. While the hotel's own dining facilities receive varied reviews, its location is highly praised for its proximity to numerous external food options. Guests appreciate the easy access to a wide range of local eateries, including food courts, mamak stalls, and various restaurants, as well as convenient stores for snacks and drinks.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly accessible for various purposes. Guests appreciate its strategic proximity to key landmarks such as Sunway Putra Mall, World Trade Centre (WTC), and a local hospital, often within walking distance. The hotel is also conveniently situated near multiple public transport options, including monorail stations and LRT stations like Putra WTC and Chow Kit, providing easy access to other parts of the city. This prime spot ensures guests have immediate access to a variety of food courts, convenience stores, and local eateries, making it easy to find meals and necessities. The area is generally perceived as secure, and its walkability is a significant benefit for exploring the surroundings. While parking is a challenge, the excellent public transport links mitigate this issue for many.

Staff & Service
The staff and service at the hotel elicit a wide range of feedback from guests. Many reviews commend the team for their friendliness, helpfulness, and attentiveness, with specific praise for their honesty in returning lost items and their professionalism in handling requests. The check-in process is often described as smooth and fast, contributing to a positive initial impression. However, a significant number of guests report negative experiences, citing unresponsive or unprofessional staff who are slow to address issues, refuse to provide receipts, or disregard guest concerns. There are also instances of rude behavior and negligence, particularly concerning online bookings not being honored upon arrival. Some guests experienced long waits during check-in due to understaffing or issues with booking systems, leading to frustration and inconvenience.

Additional Information
Guests should be aware of several miscellaneous but important details. A recurring issue involves online booking discrepancies, where guests arrive to find their reservations are not in the hotel's system, leading to significant inconvenience and frustration, with some rooms reportedly being auto-cancelled for late check-ins. The hotel generally does not permit early check-in. There have been reports of large, uncontrolled student groups causing excessive noise and disruption, including holding up elevators, with hotel staff not intervening effectively. In-room amenities are quite basic; guests note the absence of a mini-fridge, iron, cupboard, tissue, toothbrush, and prayer mats. Some rooms also suffer from broken windows and a limited number of power outlets, which can be inconvenient. Guests have also reported difficulties in obtaining receipts after their stay.