Hotel Victoria River View

This property is highly regarded for its strategic location right on the Martapura River, offering a unique river view that many guests find calming and memorable. This makes it an excellent choice for sightseers and leisure travelers seeking a tranquil escape, as well as families due to its proximity to the river. Business travelers also find it suitable for events and discussions. Guests consistently highlight the exceptional friendliness of the staff and the overall comfortable atmosphere. To enhance your stay, consider requesting a room with a river view for a more immersive experience, and be prepared for potential inconsistencies with in-room Wi-Fi connectivity.

Facilities & Amenities
Guests frequently comment on the hotel's Wi-Fi service, with many reporting poor signal strength, intermittent connectivity, or complete unavailability, particularly on higher floors, though a "VIP" network was noted for some room types. The air conditioning also receives mixed feedback, with numerous complaints about units not being cold enough, malfunctioning, or leaking. Similarly, the in-room televisions sometimes present issues with channel access or smart TV features not connecting to the Wi-Fi. The hotel offers ample parking at the rear, though some guests found overall parking space to be limited. A ballroom is available for events, described as comfortable but relatively small. Additionally, guests appreciate the convenience of an Indomaret located directly in front of the hotel and the availability of bicycle rentals for exploring the area.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied. While many guests describe rooms as clean, spacious, and comfortable with plenty of power outlets and empuk beds, others reported significant issues. Concerns include rooms lacking windows, a general feeling of not meeting expectations for the price, dim lighting, and instances of dirty floors upon arrival. Some guests encountered unpleasant odors in rooms or bathrooms, including smoke, mustiness, or a strong urine smell, with visible stains on linens. Amenities like tissue boxes and soap dispensers were sometimes found to be broken, and slippers, shampoo, or drinking glasses for toothbrushes were occasionally missing. Mosquitoes were a recurring nuisance in some rooms, and issues with AC leaks, broken showers, and slippery bathroom floors were also noted.

Dining & Food Quality
The hotel's breakfast receives mixed reviews regarding its variety and temperature; while some guests found it enjoyable, many described it as standard or lacking options, with items running out quickly and food often being cold if not eaten immediately. The restaurant, including the new Victory Lounge, is generally praised for its tasty food and comfortable, quiet ambiance, making it suitable for both casual dining and business discussions. However, room service for breakfast or sahur (pre-dawn meal) was criticized for late delivery and cold, dry food. A specific policy requiring a fee for borrowing plates was also a point of contention for some guests.

Location & Accessibility
The hotel boasts a highly strategic location in the heart of Banjarmasin, directly on the riverbank, offering easy access to the Martapura River and its activities, including boat tours. It is conveniently situated near the city center, the Balai Kota, and the Siring river park, making it ideal for exploring local attractions on foot or by bicycle. Guests appreciate its proximity to various restaurants, street food vendors, and a mini-market. The location is also favorable for business travelers due to its closeness to the tax office and other commercial areas. While parking is available, some guests noted it could be limited, despite a spacious area at the back of the hotel.

Staff & Service
The staff at this property consistently receives overwhelming praise for their friendliness, helpfulness, and politeness. Guests frequently highlight their genuine warmth and willingness to assist with requests, contributing significantly to a positive experience. The security personnel are also commended for their helpfulness, particularly with parking. While the overall service is highly rated, a few guests reported isolated incidents, such as a staff member forgetting to provide towels or a specific staff member being perceived as unfriendly during a room issue. Despite these minor points, the dedication of the staff to providing excellent service is a standout feature, with many guests expressing a desire to return due to the exceptional human touch.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. There is a specific fee for borrowing plates, which some guests found unusual. Additionally, some guests noted that complimentary bottled water was not provided in the rooms, which is an expectation for some hotel categories. A policy regarding children's breakfast was also mentioned, where a child of elementary school age was not permitted to have breakfast despite the room booking including it. The hotel offers unique amenities such as bicycle rentals and can facilitate boat tour packages to local attractions like Lok Baintan, providing opportunities for unique local experiences.