TROVE Johor Bahru

This hotel is highly regarded for its spacious rooms and strategic central location, making it a popular choice for various travelers. Its proximity to key attractions and customs facilities is a signature feature, offering convenience for guests. The hotel is well-suited for families seeking ample space and easy access to entertainment, business travelers attending events or meetings, and sightseers looking to explore the city's offerings. While many guests praise the attentive staff and overall cleanliness, some advise inquiring about the status of the swimming pool prior to arrival, as it is occasionally closed for maintenance. Additionally, guests might consider bringing their own preferred coffee options, as the in-room coffee has received mixed feedback.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The swimming pool is frequently mentioned, often noted for being closed for maintenance or described as small, with some guests finding the water cloudy or the surrounding floor slippery. The gym is available but generally considered basic with limited equipment. In-room water dispensers are a convenient feature, providing filtered water, but many guests report issues such as a strange taste, leaks, or loud operation. The hotel also features a convenience store in the lobby, which some find useful for late-night snacks, though others note its limited selection and higher prices. A massage place or spa on-site is appreciated for its accessibility and guest discounts. For events, the event halls and ballroom are praised for their spaciousness, lighting, and sound systems. While Wi-Fi generally works well, some guests have experienced slow speeds. The elevators are a recurring point of concern, often described as slow, prone to breakdowns, or causing long wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and adequately maintained, providing a comfortable stay. However, feedback on cleanliness and specific room features is varied. While many rooms are described as clean, some guests have reported issues such as dust, unpleasant odors (including smoke), stains on bedding, or even the presence of small insects. The beds are typically found to be comfortable, though some note them as firm. Bathrooms receive mixed reviews; while some are spacious with good water pressure, others are criticized for dim lighting, lack of hooks, slow drainage, or a design that allows water to spill. The air conditioning is a frequent point of contention, with numerous complaints about it not being cold enough, being excessively noisy, or having stale air. Noise levels from outside traffic are also occasionally mentioned, impacting the overall tranquility of the room.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite mixed. Many guests describe the breakfast as nice, good, or having a great variety, with some praising the quality and taste of the food. The egg station is a popular feature. However, a significant number of reviews express disappointment, citing a lack of variety, poor taste, or issues with freshness. Some guests note that proper coffee, such as lattes, is not included in the breakfast buffet, leading them to seek better options elsewhere. For other meals, the hotel's restaurants and room service receive varied comments; some find the food tasty and impressive, while others describe it as cold, unappetizing, or overpriced. Event catering, however, often receives high praise for its quality and variety.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly convenient for guests. It is strategically positioned near the JB checkpoint, customs, and within easy reach of various shopping malls and night markets, often just a short Grab ride away. Many popular eateries and local attractions are within walking distance or a quick drive, contributing to an overall positive experience for exploring the city. Parking is available and often free for hotel guests, though some describe the car park as rundown, narrow, or dark, requiring validation at the front desk upon exit. While the hotel is well-connected for ride-sharing services, some guests note a lack of traditional taxi stands nearby and limited assistance with transportation from the lobby.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, particularly the front desk and event management teams. Many guests commend the staff for their polite demeanor, efficiency, and willingness to accommodate requests, contributing to a welcoming atmosphere. The check-in and check-out processes are frequently described as smooth and quick. However, there are instances of mixed feedback, with some guests reporting dismissive attitudes from certain staff members or issues with problem resolution. While the event staff is consistently lauded for their outstanding support and coordination, housekeeping services receive more critical reviews, with complaints about rooms not being cleaned as requested, disturbances during rest, or a lack of responsiveness to calls for amenities. The hotel's integrity in handling lost and found items is highly commended, with staff going above and beyond to ensure valuable belongings are returned securely.

Additional Information
Guests should be aware that the hotel primarily provides in-room water dispensers rather than complimentary bottled water. While this is a convenient feature, some guests have noted issues with the dispenser's functionality or water quality. The hotel's parking facility is free for guests, but requires validation at the front desk each time before exiting. Flexibility with early check-in and late check-out can vary, with some guests successfully arranging these, while others have been informed of strict adherence to standard times. It is also worth noting that some guests have reported a lack of face towels or hand towels in the rooms, and the absence of bell boys means guests typically handle their own luggage.