Hotel Mulia Senayan, Jakarta

The hotel is consistently praised for its luxurious ambiance and spacious, well-appointed rooms, offering a grand and comfortable stay. It serves as an ideal base for event attendees and concert-goers due to its direct proximity to major venues like the Indonesia Arena and GBK stadium, allowing for convenient access. The hotel is also well-suited for business travelers seeking high-end facilities and service, as well as couples and families looking for a comfortable and amenity-rich experience. Guests frequently highlight the exceptional staff, the overall cleanliness, and the supremely comfortable beds. To enhance your stay, be prepared for potentially slow elevators, especially during peak occupancy, and consider adjusting the room's air conditioning as it can be quite powerful.

Facilities & Amenities
The hotel features a spectacular lobby that is grand, inviting, and often described as having a pleasant scent, providing ample seating for guests. For recreation and wellness, the gym is consistently lauded as huge, very spacious, and equipped with top-notch facilities, though some guests note it closes earlier than desired. The swimming pool area is described as lovely, fresh, and breezy, offering a pleasant environment for relaxation. A spa is also available, with some guests experiencing exceptional massages, though its setup within the gym area is noted as somewhat minimalistic. While Wi-Fi is generally available, a few guests reported it being spotty at times. A recurring point of feedback concerns the elevators, which are frequently described as very slow, leading to long wait times, especially when the hotel is at full capacity or when service staff utilize guest lifts. Additionally, a large confectionery shop is conveniently located on the ground floor.

Cleanliness & Room Comfort
Guests consistently commend the spacious rooms and their overall cleanliness. A standout feature for many is the exceptional comfort of the beds and fluffy pillows, often described as heavenly and ensuring a restful night's sleep. The bathrooms are well-appointed, featuring walk-in showers, baths, and necessary toiletries, with some even including a bidet. However, feedback on air conditioning is mixed; while powerful, many guests found it excessively cold, even after turning it off, indicating a need for better control. Some rooms are noted for their dark lighting and older decor, suggesting a need for updates. There were isolated comments about towels being worn out, yellowish, or stained, and a lack of sufficient slippers or dressing gowns. Minor issues like unrefilled shower gel and occasional noise from outside music or rain were also mentioned.

Dining & Food Quality
The hotel offers a diverse and extensive range of dining options, including several high-quality restaurants. The breakfast buffet receives widespread praise for its amazing variety and abundance, featuring a wide selection of local, Asian (Chinese, Japanese, Korean), and Western dishes. While most guests found the breakfast excellent, some noted it was primarily oriental and lacked certain European continental items like traditional bacon. The cafe staff are highlighted for their attentiveness and effort. Beyond breakfast, guests enjoyed restaurants like Table8 for Chinese cuisine and Il Mare for Italian, though one guest had a very negative experience at the Japanese restaurant, Edogin, citing poor food quality and service. CJ's Bar is a popular spot for drinks and relaxing with live music. Room service, however, can be slow, taking at least an hour during peak times.

Location & Accessibility
The hotel's strategic location is a significant advantage, particularly for those attending events, as it is directly across the road from major venues like the Indonesia Arena and GBK stadium, allowing for easy walking access after performances. While convenient for these specific purposes, guests note that the hotel's central location still necessitates taxis for broader movement around the city, even to the nearest malls. There is a general consensus that there are not many other dining options or activities within immediate walking distance of the hotel. However, it is relatively close to key areas, approximately two kilometers from the skyscraper downtown area and one to one-and-a-half kilometers from the International Convention Center, Senayan Plaza, Senayan City Mall, and Senayan Park.

Staff & Service
The staff at the hotel consistently receive outstanding praise for their friendliness, helpfulness, and proactive service. Guests frequently describe them as always smiling, polite, and welcoming, often going the extra mile, such as accommodating late check-outs for medical reasons or making arrangements for breakfast timing during busy periods. The check-in and check-out processes are generally smooth and efficient. While the staff are highly attentive, some guests felt the level of attention, particularly in dining areas, could be overwhelming, feeling watched at times. The hotel maintains strong security measures, with all luggage passing through airport-like checks. However, a few guests noted that some staff members had limited English proficiency, which occasionally posed challenges for complex queries.

Additional Information
Guests should be aware that the hotel requires a deposit of two million rupiah, which is charged immediately to the card, with refunds taking up to seven days. Some guests found the overall hotel rates, fees, and food and beverage prices to be on the higher side. While the hotel is described as luxurious and grand, many reviews indicate it is an older property that, despite being well-maintained, is showing its age in some areas like decor and lighting. A common point of feedback is the absence of an iron and ironing board in rooms, with only a steamer available upon request, which some found insufficient. Additionally, rooms typically provide only instant coffee sachets, lacking milk or a pod machine, and some guests noted a lack of glassware or cutlery. The lobbies and restaurants can become very crowded and noisy, especially during breakfast.