Harper MT Haryono by ASTON

The hotel is highly regarded for its strategic location with excellent public transport access and its consistently praised dining experience. Guests frequently highlight the spacious and clean rooms, along with the friendly and helpful staff, as key elements of a comfortable stay. It is an ideal choice for families seeking comfortable accommodations with a dedicated kids' pool, business travelers who value efficient service and accessibility, and public transport users due to its proximity to major transit hubs. To ensure a smooth experience with online food deliveries, guests should be aware of the hotel's policy requiring a unit number for successful drop-offs, and note that pedestrian access to the main road might be restricted on weekends.

Facilities & Amenities
Guests appreciate the hotel's comprehensive facilities, including fast Wi-Fi that keeps them connected throughout their stay. The hotel features a large swimming pool, which includes dedicated sections for both adults and children, and a well-equipped gym for fitness enthusiasts. In-room amenities such as hairdryers, water heaters, and complimentary toiletries, coffee, and tea are widely appreciated. Additionally, the convenience of a water dispenser on every floor, along with ice machines and vending machines, adds to the overall comfort. However, some guests have noted that the AC in certain rooms might not be sufficiently cold, and there have been comments about the elevators making noise. The swimming pool is described as basic, with limited sunbeds and a lack of dedicated towels or pool service.

Cleanliness & Room Comfort
Rooms are consistently praised for being spacious, clean, tidy, and providing a high level of comfort. Many guests appreciate the effective cold AC which ensures a pleasant environment. However, some guests have reported unpleasant smells emanating from the bathroom or, in isolated cases, from the lobby and lift areas. Issues with shower drainage and toilet water flow have been noted, occasionally leading to wet bathroom floors. The bathroom size is a point of mixed feedback, with some finding it small or the toilet door position making it feel narrow. Room lighting can be dim, and some rooms are not adequately soundproof, resulting in noticeable noise from the road or outside.

Dining & Food Quality
The breakfast experience is a significant highlight for many guests, consistently receiving praise for its delicious taste, extensive variety, and overall completeness. The spread often includes a wide array of options, from local favorites to themed dishes, such as Indian cuisine, which guests have particularly enjoyed. The restaurant staff are generally commended for their friendly and attentive service. While the vast majority of guests find the food excellent, some have suggested that the main course options could offer more variety, or that the overall taste of the dine-in menu is not consistently high. Isolated incidents, such as the egg station not being ready on time or staff clearing tables without explicit permission, have also been mentioned.

Location & Accessibility
The hotel benefits from a highly strategic location, offering guests easy access to a variety of public transportation options, including Transjakarta, MRT, and LRT stations. Its proximity to the airport (HLP) and convenient access for online transport services further enhance its appeal. However, some guests have noted that the hotel's entrance can be a bit challenging to find, as it is situated via a residential area rather than directly on a main road. Furthermore, pedestrian access to the main road and nearby shops may be closed on weekends, necessitating a longer walk for guests. Parking space has also been mentioned by some as being less spacious than desired.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, attentiveness, and responsiveness to guest needs. Many reviews highlight their warm smiles and proactive willingness to assist, which significantly contributes to a very satisfying overall experience. The check-in and check-out processes are generally described as quick and efficient, ensuring a smooth arrival and departure. Guests frequently commend the housekeeping staff for their friendliness and the entire hotel team for providing excellent service. However, a few guests have reported isolated issues, such as staff taking photos without consent during breakfast or appearing less attentive during peak periods.

Additional Information
Guests should be aware of certain specific aspects of their stay. The hotel has a particular online food delivery policy that requires guests to provide their unit number for successful deliveries, as orders without this detail may be rejected. For those planning to use the swimming pool, it's important to note that the hotel does not provide extra towels for the pool, so guests are expected to use the towels from their room. Some guests have reported receiving complimentary room upgrades, enhancing their stay. While rooms may feature balconies, guests should know that these cannot be opened. There have been occasional mentions of a strong cigarette smell on certain floors, and some guests have experienced unresponsive communication when attempting to arrange early check-in or day-use requests.