Goodrich Suites, Jakarta

The hotel is often celebrated for its spacious rooms and luxurious interior, providing a comfortable and aesthetically pleasing environment for guests. Its signature feature is the prevalence of bathtubs in many rooms, offering a relaxing and indulgent experience that many guests appreciate. This makes the hotel particularly appealing for couples seeking a romantic getaway or celebrating anniversaries, and staycationers looking for a comfortable retreat. The large rooms also cater well to families, providing ample space for everyone. While many guests praise the attentive service and overall positive experience, some highlight inconsistencies in cleanliness and maintenance, as well as significant noise issues. To ensure a more tranquil stay, guests are advised to request a room not facing the main road or flyover. Additionally, it is recommended to confirm specific room amenities and types upon check-in to avoid any discrepancies.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive, though some aspects receive mixed feedback. The swimming pool area, while present, is often described as small and not ideal for leisurely swimming, with some guests noting unclear water or a lack of maintenance. The rooftop bar is a popular feature, offering a lively atmosphere and often featuring live music, though some guests report noise from this area reaching their rooms. Wi-Fi connectivity is available, but some guests experience issues with signal strength or connection in their rooms, making it challenging for work. While most rooms are equipped with an electric kettle and universal sockets for convenience, some guests mention that the in-room fridge may be locked or non-functional. There are also reports of lifts being slow or out of service, causing delays.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with many guests praising the spacious rooms and comfortable beds, often highlighting the luxurious interior and modern furnishings. However, a significant number of reviews point to issues with overall cleanliness and maintenance. Common complaints include a pervasive moldy smell in rooms and bathrooms, stained sheets and carpets, and visible dust. Some guests report finding cockroaches in their rooms or bathrooms, and issues with yellow water coming from taps, which impacts the bathing experience. While some bathrooms feature modern amenities like smart toilets and large showers, others note leaking bathtubs or non-functional hairdryers. Noise levels are a frequent concern, with many guests disturbed by loud street noise from the nearby flyover, as well as music from the hotel's bar or events, even late into the night. The air conditioning is generally effective, though some report it being slow to cool or malfunctioning, and televisions not working properly are also mentioned.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests praise the food variety, noting a wide selection of both local and international dishes, including delicious pastries and good coffee. The restaurant ambience is often described as pleasant, and some guests highlight the convenience of 24-hour room service with superb food quality for late-night dining. However, some guests find the breakfast offerings to be less appealing or lacking in taste, with a few mentioning issues like stale bread or the presence of flies in the dining area. While the overall food quality is considered good by many, some express that it does not always meet the expectations for a hotel of this caliber, suggesting room for improvement in consistency and freshness.

Location & Accessibility
The hotel's location is generally considered strategic and convenient, particularly for those needing access to South Jakarta areas like Kemang, Cipete, and Blok M. It is also noted for its proximity to nearby malls such as Lippo Mall Kemang and Gandaria City Mall, making shopping and entertainment easily accessible. While the location is advantageous for exploring the city, a significant drawback highlighted by numerous guests is the considerable street noise emanating from the adjacent flyover, which can be disruptive even at night. Regarding parking, guests find the garage to be somewhat limited in capacity, and some report having to pay for "VIP parking" due to space constraints. For those relying on public transportation, the hotel's accessibility is generally good, though some suggest that a taxi might be necessary for reaching certain destinations.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the warm welcome upon arrival and the willingness of staff to go above and beyond to assist with requests. The check-in process is generally described as smooth and efficient, though a few guests report unusually long waiting times. Staff members, including those at the front desk, in the restaurant, and housekeeping, are frequently commended for their politeness and quick response times. Guests appreciate the proactive approach of the team, such as offering alternative rooms due to noise issues or promptly replacing uncomfortable pillows. The room service and valet service are also noted for their efficiency and the pleasant demeanor of the staff. Overall, the dedication of the hotel's team to providing excellent hospitality is a recurring positive theme in guest reviews.