Capital O 371 Kwitang Guest House

This hotel is highly regarded for its spacious, clean, and well-appointed rooms, offering exceptional value that often exceeds guest expectations for its price point. It has become a favorite for many visiting Jakarta, particularly appealing to budget-conscious travelers, transit guests needing a stopover after train journeys, and long-stay guests or business travelers working remotely. The hotel's cozy atmosphere and strategic central location also make it a suitable choice for young people, families, and friends exploring the city. Guests consistently praise the overall cleanliness and comfort provided. To ensure a smooth stay, it is advisable to book your room in advance due to the hotel's popularity, be prepared to provide a cash deposit upon check-in, and consider bringing your own personal toiletries as amenities can be minimalist.

Facilities & Amenities
Guests frequently commend the hotel's essential facilities, noting that the air conditioning is consistently cold, providing a comfortable environment. Most rooms are equipped with televisions offering a variety of channels, though some guests experienced issues with signal clarity. Wi-Fi is generally fast and reliable throughout the property, although connectivity can be weaker on lower floors. A highly appreciated feature is the availability of water dispensers on every floor, providing hot, normal, and cold drinking water for refills. Rooms are well-furnished with spacious wardrobes and dressing tables, offering ample storage. While there is a pleasant rooftop area suitable for relaxation and a designated smoking area on the fourth floor, some guests found the placement and number of power outlets inconvenient. It is also important to note that the hotel does not have an elevator, though staff are usually available to assist with luggage.

Cleanliness & Room Comfort
The hotel receives widespread praise for its exceptional cleanliness and the overall comfort of its accommodations. Guests consistently highlight the spacious rooms and the pristine condition of the bathrooms, often noting their generous size. The comfortable beds contribute to a restful sleep, and while hot water is available, some guests reported that the supply can be limited or the water pressure low. Feedback on noise levels is mixed; some found the rooms quiet, while others experienced disturbances from outside or within the building. A recurring concern for some guests was the presence of mosquitoes, suggesting a need for pest control. Additionally, some guests found the provided towels to be rough or chemically scented. Minor issues like inconveniently placed power outlets and occasional AC performance variations were mentioned, with some finding the air conditioning not cold enough despite many praising its effectiveness.

Dining & Food Quality
While the hotel does not offer its own dining facilities or room service, guests consistently find ample and convenient alternatives nearby. The location is highly praised for its abundance of food sellers and stalls in the immediate vicinity, providing a wide variety of local options for breakfast, lunch, and dinner, including popular night snacks. Many guests appreciate the convenience of having a minimarket directly opposite the hotel, making it easy to purchase snacks, drinks, and other necessities at any time. This accessibility to diverse and affordable external food options ensures that guests can easily satisfy their culinary needs without having to travel far. The vibrant local food scene surrounding the hotel is a significant advantage, often highlighted as a key benefit that compensates for the absence of on-site dining.

Location & Accessibility
The hotel's central location in Jakarta is a significant advantage, placing guests within easy reach of various city attractions and essential services. It is particularly convenient for transit guests, being close to major train stations like Senen and Gambir. Guests appreciate its proximity to a bustling market and the extreme convenience of having an Indomaret directly in front of the property, simplifying daily errands and purchases. While the hotel is situated slightly off the main road, making it easy to find, feedback on noise levels is mixed; some found it quiet, while others noted external sounds. Parking is available for both cars and motorbikes, though the area can be narrow and spaces are limited, accommodating only a few vehicles. Overall, its accessibility to public transport and local amenities is highly valued.

Staff & Service
The hotel staff generally receives positive feedback for their friendly and helpful demeanor, contributing to a welcoming atmosphere. Guests frequently commend the quick check-in process, though it is important to note the mandatory cash deposit requirement, which some found inconvenient as debit payments are not accepted. While staff are praised for assisting guests with luggage due to the absence of an elevator, the housekeeping policy is a point of mixed feedback; rooms are typically cleaned only for stays exceeding three days, which can lead to accumulated rubbish for shorter visits. The check-out time is strictly enforced at noon, with penalties for late departures. Some guests also noted that staff English proficiency was limited, and there were isolated instances of less welcoming interactions or a lack of flexibility regarding luggage storage after check-out.

Additional Information
Guests should be aware of several specific policies and features to enhance their stay. A mandatory cash deposit is required upon check-in, which must be paid in cash as debit options are not available. The hotel does not have an elevator, but staff are readily available to assist with carrying luggage to rooms. A significant convenience is the provision of water dispensers on every floor, offering hot, normal, and cold water for refills, negating the need to purchase bottled water. For smokers, a dedicated smoking area is available on the fourth floor, as smoking is strictly prohibited in rooms with fines for non-compliance. Due to the hotel's popularity, it is highly recommended to book in advance to secure a room. Guests should also note the strict 12 PM check-out time, with penalties for late departures, and that minimalist amenities are provided, so bringing personal toiletries is advisable.