Greystone Boutique Hotel

This hotel is celebrated for its distinctive themed rooms, offering guests a unique and memorable stay with concepts ranging from outer space to iconic celebrities. Its spacious rooms and generally clean environment are frequently highlighted, contributing to a comfortable experience. The hotel is particularly well-suited for couples seeking a romantic or fun getaway, budget travelers looking for good value, and those who appreciate unique experiences and creative design. The staff consistently receives high praise for their friendliness and helpfulness, enhancing the overall guest satisfaction. To make the most of your visit, guests recommend being aware of the hotel's somewhat hidden location and considering ride-sharing services for easier access, especially at night.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. While most guests find the Wi-Fi generally functional, some report it as unstable or slow in rooms, with better speeds available in the lobby. The television channels are often noted as limited, with few English-speaking options and occasional clarity issues. Parking is a recurring concern, described as limited, street-side, or at guests' own risk, with no dedicated hotel parking lot. On the positive side, the hotel features a bistro and bar with special offerings for guests, and a convenient free one-way shuttle service to local tourist destinations. The lobby itself is highlighted for its dimmed ambiance and unique design, creating an inviting atmosphere. Rooms are equipped with essential amenities like a wine chiller, coffee maker, hairdryer, and a safety box, and the main door features security locked access for guest safety.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness, describing rooms as spotless, spacious, and well-maintained, though some isolated reports mention unvacuumed floors or dirty hallways. The beds are consistently praised for being comfortable, ensuring a restful sleep. However, room lighting is often noted as being too dim, and some bathrooms, while spacious, have issues like a slippery floor, slow shower heater, or a smell from the bathtub. Maintenance issues such as torn wallpaper, loose fittings, and worn furniture are occasionally reported. Noise can be a concern, with some guests experiencing disturbances from nearby construction or thin wall partitions allowing sounds from adjacent rooms and corridors to be heard. Many rooms also lack traditional windows, instead featuring mock windows or partially blocked views, leading to a darker interior.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives overwhelmingly positive feedback. Guests consistently describe the breakfast as "really great," "delicious," and "worth the value." The variety is often highlighted, with options ranging from local Malaysian delights like tom yam fried rice to Western and Japanese specialties, including a selection of salads, cereals, fruits, juices, and baked goods. Many appreciate the option to order hot breakfast items from a menu, which changes daily. The hotel's bistro and restaurant are also well-regarded, serving freshly prepared local cuisine at reasonable prices, with some guests recommending dining in the hotel over external options. Room service is noted for its efficiency and the staff's proactive approach in confirming requests.

Location & Accessibility
The hotel's location receives mixed reviews, often described as a "hidden gem" due to its placement in a narrow side street or alley, making it somewhat difficult to find initially. However, its central location is a significant advantage for many, being within walking distance to popular shopping malls like Berjaya Times Square, Pavilion, Fahrenheit 88, Lalaport, and Lowyat Plaza. It is also conveniently close to the Bukit Bintang area and Jalan Alor food market, offering numerous dining and entertainment options. While some guests express concerns about the surrounding area appearing "shady" or "unpleasant" at night, especially for pedestrians, the hotel itself is considered safe. Proximity to monorail stations and good connectivity options are also noted, making it easy to explore the city.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness and helpfulness, with many guests highlighting their attentive and cooperative nature. From the moment of arrival, guests are often met with hospitality, including assistance with luggage. The check-in and check-out processes are generally described as quick and efficient. Staff members are noted for their willingness to assist with directions, provide tourist information, and accommodate special requests, such as organizing a birthday cake. Most guests report positive interactions with all staff members, including front desk, housekeeping, and restaurant personnel, who are often commended for their English proficiency. However, a few isolated incidents mention slow or unhelpful receptionists, and some guests report issues with housekeeping not fulfilling requests.

Additional Information
Guests should be aware that the hotel has recently undergone a name change to Greystone Boutique Hotel. A refundable deposit is required upon check-in, typically around RM100, which some guests note is requested in cash despite the hotel encouraging cashless transactions. Additionally, a tourist tax of RM10 per night is applied. A unique aspect of the hotel is its policy regarding themed rooms; guests cannot choose a specific theme, as rooms are assigned randomly, which can lead to disappointment if a desired theme is not available. While the hotel is generally considered good value for money, some guests find the overall ambiance, particularly in the lobby, to be quite dimly lit.