Coins Hotel Jakarta

This hotel is widely recognized for offering spacious rooms at a value-for-money price point, making it a popular choice for various types of guests. Its strategic location, particularly its proximity to major event venues and a vibrant culinary scene, is a significant draw. The hotel caters well to budget-conscious travelers seeking affordable accommodation without compromising on space, and is especially convenient for concert-goers attending events at nearby stadiums. Business travelers and families also find the generous room sizes appealing, while friends on a short stay appreciate the overall affordability and accessibility. Guests consistently highlight the friendly demeanor of the staff, though some express concerns regarding the consistency of cleanliness. To enhance your stay, it is advisable to confirm room type preferences, such as the presence of a window, and to verify room cleanliness upon check-in, as some amenities like slippers or hair dryers may need to be requested.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional, though some aspects receive mixed feedback. The Wi-Fi is available, but a number of guests report it can be quite slow, impacting their ability to stay connected efficiently. The air conditioning in rooms is often described as effective in cooling the space, though some reviews mention it can be notably noisy. The hotel primarily operates with a single elevator, which can lead to inconvenient wait times, especially during peak hours, and has occasionally been reported as out of service. Rooms are equipped with a mini fridge and a TV, providing basic comforts. While hot water is available for showers, its consistency and duration are sometimes questioned. The lobby offers complimentary drinks, and in-room coffee and tea provisions are appreciated, though guests note these are not always consistently refilled by housekeeping. A convenient supermarket is located right next to the hotel.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests praising the spacious rooms as a significant advantage. However, a recurring concern is the overall state of cleanliness, particularly in the bathrooms, which are frequently described as dirty, with issues like yellowed toilets, clogged sinks, and visible hair or stains. Some guests reported finding cockroaches or even a lizard in their rooms, alongside dust and uncleaned trash. The bed linens and towels are sometimes noted as being old, dingy, or stained, and some rooms reportedly have an unpleasant smell. While the beds are generally found to be comfortable, the air conditioning can be noisy. Many rooms lack windows, which some guests find contributes to a less comfortable or "creepy" atmosphere. The hot water supply in showers can also be inconsistent, and the shower placement is sometimes described as awkward.

Dining & Food Quality
The hotel receives positive remarks regarding its dining options and food quality. Many guests appreciate the convenience of having a restaurant on-site, which offers a variety of dishes. The room service is noted for being both good and affordable, providing a convenient option for guests who prefer to dine in their rooms. For those who opt for breakfast, it is generally described as simple yet satisfying, offering a decent variety of options to start the day. Specific dishes like the Kwetiau ayam and nasi goreng spesial have been highlighted by guests as particularly enjoyable and generously portioned. The availability of food options within the hotel, combined with the surrounding culinary scene, ensures guests have ample choices for their meals throughout their stay.

Location & Accessibility
The hotel's strategic location is consistently highlighted as one of its strongest assets. It is ideally situated with numerous food stalls and restaurants directly across the street, creating a vibrant "culinary paradise" for guests. A supermarket conveniently located next door provides easy access to daily necessities. For shopping and entertainment, two malls, Food Centrum and Sunter Mall, are within close proximity. The hotel offers easy access to the Kelapa Gading area and is particularly favored by guests attending events at the Jakarta International Stadium (JIS), often allowing for walking access after concerts. While the immediate surrounding area might be perceived as less clean by some, the hotel's position near public transportation links it well to other parts of the city. Parking is available in a basement, which is generally spacious for standard cars, though larger vehicles may find it challenging.

Staff & Service
The staff and service at the hotel generally receive positive feedback, with many guests commending the friendly staff for their helpful and accommodating demeanor. The check-in and check-out process is frequently described as quick and efficient, contributing to a smooth arrival and departure experience. Guests appreciate the overall attentive service provided by the team. However, there are instances of mixed feedback, particularly concerning housekeeping, which some guests found inconsistent in terms of room cleaning, trash removal, and refilling in-room amenities like coffee or soap. While most interactions are positive, a few guests reported isolated incidents of unhelpful or disrespectful behavior, especially when dealing with payment discrepancies or late-night inquiries. Despite these occasional issues, the majority of guests highlight the staff's dedication to providing a pleasant stay.

Additional Information
Guests should be aware of several specific aspects that might impact their stay. A deposit is required upon check-in, which some guests found to be on the higher side. The hotel has a strict smoking policy, with fines imposed for smoking in designated non-smoking rooms, and some guests reported issues with room allocation not matching their smoking preferences booked online. The early check-in policy appears to be inconsistent, with some guests experiencing difficulties when booking through third-party applications compared to direct bookings. While the building is described as an older structure, it is generally well-maintained. Some reviews suggest the hotel has a "karaoke type" atmosphere, which might imply occasional noise from communal areas. It is also worth noting that room slippers and hair dryers are not standard in all rooms and often need to be specifically requested from the front desk.