World Hotel Jakarta - Bandengan

The hotel is primarily noted for its strategic location, offering convenient access to a vibrant culinary scene and various historical sites and tourist attractions, making it an appealing choice for budget travelers and those seeking a practical base for urban exploration. While many guests appreciate its affordability, the overall experience is significantly impacted by recurring concerns regarding room cleanliness and general maintenance, which are frequently highlighted. The staff receives mixed feedback, with some guests praising their friendliness and helpfulness, while others report less positive interactions. To enhance your stay, it is advisable for guests to manage expectations concerning room conditions and consider confirming specific amenities upon arrival, as these can vary significantly between rooms.

Facilities & Amenities
Guests have provided mixed feedback regarding the hotel's facilities and amenities. A common point of concern is the inconsistent performance of the Wi-Fi, with many reporting it to be unreliable or not reaching guest rooms effectively, hindering connectivity. While some rooms are equipped with cold air conditioning, ensuring a comfortable temperature, other guests have experienced issues with its functionality or excessive noise. Hot water is generally available in the bathrooms, which is a positive aspect. The lobby area offers convenience with a dedicated cafeteria and bakery, providing easy access to food and beverages. Parking is available on-site, including a basement area, though space can be limited, leading to occasional challenges for guests.

Cleanliness & Room Comfort
The cleanliness and room comfort are frequently cited as major areas of concern by guests. Many reviews highlight dirty walls, stained sheets, unclean pillows, and musty or smoky odors upon entering the rooms, indicating a lack of thorough cleaning. The overall condition of the rooms is often described as unmaintained, with visible damaged interiors, peeling paint, and dusty surfaces. Bathroom cleanliness is a recurring issue, with reports of clogged sinks, low water pressure in showers, dirty toilets, and even broken fixtures. Guests also mention issues with noisy air conditioning units, broken televisions, and the absence or poor condition of towels, significantly impacting their comfort and satisfaction during the stay.

Dining & Food Quality
Feedback on dining and food quality at the hotel is generally positive, particularly concerning the breakfast service. Many guests appreciate the convenience of having breakfast delivered directly to their rooms, which is a notable perk. The breakfast menu typically offers a selection of local dishes, such as fried rice, fried chicken, and spring rolls, often accompanied by fruit. While the quality is generally considered acceptable, some guests have noted inconsistencies in taste. Additionally, the hotel features a cafe in the lobby area, where guests can purchase various food and beverages. Specific items like the chicken soup have received praise for their taste, and the food prices are generally regarded as standard and reasonable.

Location & Accessibility
The hotel's strategic location is consistently praised as one of its strongest attributes, offering excellent accessibility to various city highlights. Guests find it conveniently situated near a wide array of culinary options, from local eateries to well-known establishments like Dunkin' Donuts. Its proximity to Old Town and other tourist attractions makes it an ideal base for sightseeing and exploration. Public transportation, including shuttle services and TransJakarta stops, is easily accessible, facilitating movement around the city. While parking is available on-site, including a basement area, it is noted to be limited, and some guests have reported minor issues with security staff regarding parking procedures, such as parallel parking requirements.

Staff & Service
The staff and service at the hotel receive mixed reviews from guests, indicating a varied experience. Many commend the friendly and helpful staff, particularly at the front desk and security, for their welcoming demeanor and willingness to assist with inquiries and requests. Guests often appreciate the quick check-in process and the general attentiveness of some team members. However, there are also reports of unfriendly receptionists and rude security personnel, which have led to less positive interactions for some visitors, including issues related to parking instructions. Isolated instances of staff being unhelpful or slow to address guest concerns, such as maintenance issues in the rooms, have also been noted, suggesting an inconsistency in service quality across the board.

Additional Information
Several miscellaneous but important details emerged from guest feedback that do not fit into other categories. Guests occasionally reported significant noise disturbances emanating from the corridors, particularly during late hours, which could disrupt their sleep and overall peace. The general atmosphere in some common areas, such as hallways, was sometimes described as unpleasant due to the pervasive smell of cigarette smoke, even in designated non-smoking areas. Furthermore, a recurring theme was the perception that the hotel, in certain sections, appeared to be poorly maintained or unkempt, with visible signs of wear and tear on walls and fixtures. This contributed to a less inviting environment for some visitors, suggesting a need for more consistent upkeep throughout the property to improve the guest experience.