Village Hotel Changi

This hotel is highly regarded for its rooftop infinity pool offering spectacular views, providing a memorable and relaxing experience for guests. Its proximity to local food eateries and the airport makes it an ideal choice for transit passengers seeking a convenient stopover, couples looking for a quiet retreat, and locals enjoying a staycation away from the city bustle. Many guests highlight the attentive and friendly staff as a significant asset, contributing to a positive overall impression. While the hotel offers a comfortable stay, some areas show signs of age. To enhance your visit, guests recommend exploring the nearby hawker centers for authentic local cuisine and utilizing the complimentary airport shuttle service.

Facilities & Amenities
The hotel features a popular rooftop infinity pool that offers stunning views, frequently praised by guests as a highlight of their stay. There is also a ground floor pool, though some reviews indicate it may be undergoing renovations. A well-equipped fitness center with a gym and sauna is available, allowing guests to maintain their routines. Meeting and conference facilities, including various ballrooms and meeting rooms, are noted for their cleanliness and attentive support staff. Guests generally find the Wi-Fi reliable, and the presence of ice machines and vending machines adds to convenience. However, some guests noted that certain facilities, like the rooftop bar, may have limited operating hours or be temporarily closed.

Cleanliness & Room Comfort
Guests frequently describe the rooms as spacious and clean, with many appreciating the comfortable beds and good air conditioning that ensure a restful stay. Housekeeping staff are consistently praised for their thoroughness and attentiveness in maintaining room tidiness and replenishing amenities. While the bathrooms are generally functional, some guests noted that they appear dated, with issues such as loose outlets, mold, or dirty windows impacting the overall aesthetic. A few guests reported a musty smell or cigarette smoke in their initial rooms, though staff were often quick to resolve these issues. Noise levels from outside, including planes, were occasionally mentioned, but overall, rooms are considered quiet enough for relaxation.

Dining & Food Quality
Feedback on dining experiences is mixed, with the breakfast receiving varied comments. While some guests found the breakfast variety to be good, offering a mix of Asian and Western options, others felt the selection was weak or overpriced, particularly the coffee. The rooftop restaurant and bar are praised for their sensational food and top-class quality, though some guests noted limited menus or high prices for drinks. In-hotel dining options outside of breakfast and the rooftop venue appear limited, with some guests mentioning the absence of a dedicated restaurant or coffee shop during their stay. Room service is available, but some found it expensive with average taste.

Location & Accessibility
The hotel's location is a significant draw for many, particularly its proximity to the Changi Village Hawker Centre, which offers a wide array of affordable local food options within easy walking distance. Guests also appreciate being close to the beach, boardwalk, and the ferry to Pulau Ubin island, providing opportunities for outdoor activities and exploration. While marketed as an airport hotel, its actual distance from the airport terminals is often noted as further than expected, requiring a 20-30 minute taxi ride due to road layouts. The free airport shuttle bus is a convenient amenity, though its limited hours and specific terminal drop-offs can be inconvenient for some travelers. The hotel is considered far from the city center, requiring public transport or taxis for city attractions.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the exceptional service from the front desk, housekeeping, and club lounge staff, who go above and beyond to assist with requests, resolve issues, and make guests feel welcome. The check-in process is generally described as smooth and efficient, with staff often accommodating early arrivals or late check-outs. Specific mentions include staff assisting with room changes, providing local recommendations, and even helping with lost items. The overall impression is that the staff are dedicated to providing excellent customer service, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which may include work on the ground floor pool and exterior painting, though this generally does not significantly disrupt stays. A recurring point of feedback is the lack of complimentary bottled water in rooms, with guests often directed to purchase water from outside stores. The hotel offers the convenience of leaving bags and using certain facilities like the gym or pool after checkout, which is highly appreciated by those with late flights. Some guests noted that while the hotel is in a quiet area, nearby food vendors often operate on a cash-only basis, so it is advisable to have local currency on hand.