Value Hotel Thomson

This hotel offers a budget-friendly option for travelers seeking value for money in Singapore, with its rooftop pool often highlighted as a notable feature. While guests frequently praise the friendly staff and convenient location near public transport and dining, the room size is a consistent point of concern. The hotel is particularly well-suited for budget travelers, short-term visitors, solo travelers, friends traveling together, and business travelers due to its affordability and accessibility to certain areas. To enhance your stay, consider requesting a room with a window if available, and be prepared to utilize the extensive bus network for easy city exploration.

Facilities & Amenities
Guests appreciate the presence of a rooftop pool, which offers a pleasant view, though some note it is small, lacks shade, and has limited operating hours, sometimes closing early. A small gym is available, typically equipped with basic machines like a treadmill, but some find it poorly equipped. Free in-room Wi-Fi is consistently praised for its strong and reliable connection, allowing guests to stay connected. However, many rooms lack a mini-fridge and a proper wardrobe, which can be inconvenient for longer stays or for storing luggage. Instead of bottled water, a water dispenser or filter is provided near the tap, which some guests find less ideal. The air conditioning system receives mixed feedback, with some guests reporting issues with control, temperature (either too cold or too warm), and occasional leaks. Luggage storage is available for guests.

Cleanliness & Room Comfort
The room size is by far the most frequently mentioned aspect, with guests consistently describing rooms as very small, tiny, confined, suffocating, and even claustrophobic, often leaving little to no space for luggage or movement. Cleanliness receives mixed reviews; while some guests find their rooms clean and well-maintained, others report issues such as dirty floors, hair, stains on bedding, dust, and cobwebs. The bathroom is almost universally described as extremely small, often featuring a wet room design where the shower is directly over the toilet with no partition, leading to the entire area becoming wet and difficult to use for hours after showering. Some guests also report bad smells and drainage issues in the bathrooms. Noise levels are a significant concern due to thin walls, allowing guests to easily hear conversations, showering, and general activity from adjacent rooms and corridors, impacting sleep quality.

Dining & Food Quality
The hotel does not feature an in-house restaurant, with breakfast typically served at an external establishment located nearby. Feedback on the breakfast is mixed; many guests find the variety limited and the overall offering not worth the price, sometimes noting crowded conditions and the presence of flies. The breakfast menu often has a focus on Indian cuisine. Despite the hotel's limited dining options, its location is highly praised for being surrounded by a multitude of shops and restaurants, including convenience stores, hawker centers, and shopping malls, providing guests with ample and diverse choices for meals and snacks within easy walking distance.

Location & Accessibility
The hotel boasts a convenient location that is well-regarded by guests, particularly for its proximity to bus stops just steps away, offering easy and direct access to various parts of the city, including major attractions and business districts. While not in the immediate tourist center, its accessibility via public transport is a significant advantage. The nearest MRT station, Novena, is about a 10 to 15-minute walk, which some guests find a bit far given the local climate. The surrounding area is vibrant, with plenty of shops and restaurants, including local eateries, convenience stores, and shopping malls like Zhongshan Mall, Shaw Plaza, and Velocity, providing ample amenities. Parking is available on-site, though it is charged and can be expensive, especially for guests who frequently drive in and out.

Staff & Service
The staff at the hotel consistently receive high praise from guests for their friendliness, helpfulness, and accommodating nature. Many reviews highlight the efficiency and politeness of the team, from the front desk to housekeeping. The check-in and check-out process is generally described as smooth, quick, and easy, with some guests appreciating the staff's willingness to facilitate early check-ins when possible. Housekeeping staff are frequently commended for their professionalism, attentiveness, and for keeping rooms clean and well-maintained, though a few reviews mention inconsistencies. The front desk staff are particularly noted for their assistance with various requests, providing guidance, and effectively resolving issues, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is categorized as a budget hotel, which helps set expectations regarding room size and amenities. Many rooms do not include a mini-fridge or a traditional wardrobe, offering very limited storage space. Instead of complimentary bottled water, a water dispenser is provided. The bathroom design is a wet room, meaning the shower is directly over the toilet without a partition, leading to the entire bathroom floor becoming wet after use. Thin walls are a common complaint, resulting in significant noise transfer from adjacent rooms and corridors. While an iron is not provided in rooms, a communal ironing area is available. The air conditioning system often lacks individual control, with temperature adjustments needing to be requested from the reception. Luggage storage is available for guests after checkout.