OYO 1185 Ho Hotel

The hotel is frequently criticized for severe issues with room availability and cleanliness, often leading to guests being denied rooms or receiving extremely subpar accommodations despite prior bookings. This recurring problem is a defining, albeit negative, characteristic of the guest experience. Many guests report rooms being dirty, smelly, and in a rundown condition, with numerous non-functional amenities. The staff service is also a significant point of contention, often described as unhelpful or unresponsive. This hotel is generally not recommended for families or couples seeking a comfortable or reliable stay, and even budget travelers may find the experience stressful. To avoid disappointment, it is advisable to confirm room availability directly with the hotel before arrival, even after online booking, and to be prepared for potential issues with room condition and amenities.

Facilities & Amenities
Most guests report significant issues with the hotel's air conditioning, frequently noting that it is either not working, not cooling effectively, or lacks a remote control, though some found it sufficiently cold. The television in rooms is almost universally described as broken, lacking signal, or having no channels, rendering it unusable. Many reviews indicate that Wi-Fi is either unavailable or non-functional despite being advertised. Similarly, water heaters are often reported as broken, leaking, or not providing hot water. Guests also frequently mention the absence of essential items like an iron or kettle, and a lack of basic toiletries or functional soap dispensers. Overall, the hotel's facilities are consistently described as poor, broken, or non-existent, significantly detracting from the guest experience.

Cleanliness & Room Comfort
The hotel receives overwhelmingly negative feedback regarding cleanliness and room comfort. Rooms are widely described as dirty, dusty, and permeated with unpleasant odors such as smoke, urine, or dampness. Guests frequently report finding stained, yellowish, or torn bed sheets and towels that appear unwashed. Disturbingly, some reviews mention the presence of cockroaches, ants, bedbugs, and even centipedes. The toilets are a major concern, often cited as unclean with visible stains or unflushed contents. Room conditions are consistently described as rundown, small, and hot, with broken doors, clogged sinks, damaged ceilings, exposed wires, and dim or non-functional lighting. Beds are often reported as thin or uncomfortable, and pillows are described as thin, dirty, or infested.

Location & Accessibility
The hotel's location receives mixed feedback. Positively, it is consistently noted for its proximity to various conveniences, including 7-Eleven, Speedmart, Dobi, and local food stalls, making it easy for guests to access basic necessities and dining options. Parking is generally described as easy to find and often plentiful, though some guests mention having to pay for it. However, accessibility to the hotel itself can be inconvenient, as the check-in counter is often located in a separate building, requiring guests to drive or walk to a different block to reach their rooms. Some guests also express concerns about the surrounding area, describing certain back blocks as "sketchy" or mentioning the proximity to a funeral parlor or cemetery.

Staff & Service
Feedback on the hotel's staff and service is predominantly negative, with significant issues impacting the guest experience. Many guests describe staff members as rude, unhelpful, unresponsive, or even absent, particularly during late hours or check-out. A major recurring problem is overbooking, where guests arrive to find their pre-booked rooms unavailable, leading to forced changes to different rooms or even other hotels. The check-in process is often problematic, with guests reporting issues related to deposits, including overcharging or difficulties with refunds. Housekeeping is frequently criticized for failing to clean rooms adequately or for being disrespectful when confronted about cleanliness issues. Overall, the staff's inability to manage bookings and address guest concerns effectively is a consistent complaint.

Additional Information
A critical and frequently reported issue is the hotel's pervasive problem with overbooking, where rooms are unavailable despite guests having confirmed and paid for their reservations online. This often leads to significant inconvenience and stress upon arrival. The hotel's deposit policy is another point of contention, with guests complaining about high deposit amounts and difficulties in receiving refunds or disputes over payment. The hotel's physical structure is also noteworthy, as it often comprises multiple blocks, with the reception area located separately from the guest rooms, requiring guests to navigate between buildings. Some guests have raised concerns about safety and security in these detached blocks, particularly regarding doors that do not lock properly. Issues with obtaining receipts for stays have also been reported.