Oasis Amir Hotel

The hotel is frequently noted for its strategic central location in Jakarta, offering easy access to various city points and making it a potential option for business travelers and families seeking spacious accommodations. However, a pervasive concern among guests is the hotel's dated condition and lack of maintenance, which significantly impacts the overall guest experience. This often leads to widespread reports of unpleasant odors and a significant issue with cockroach infestations throughout the property, causing considerable discomfort and prompting many to describe the hotel as "horror-like." Despite these challenges, the hotel's convenient positioning remains a key draw for those prioritizing accessibility. To enhance your stay, it is advisable to manage expectations regarding the hotel's age and potential cleanliness issues, and consider confirming room conditions upon arrival to ensure a more comfortable experience.

Facilities & Amenities
Most guests report issues with the hotel's facilities reflecting its age, particularly the lifts, which are frequently described as old, shaky, or problematic, causing concern for many. While some rooms are equipped with functional air conditioning, televisions, electric kettles, and mini-fridges, a significant number of reviews highlight issues with non-functional or ineffective air conditioning, leading to uncomfortable room temperatures. Guests also note the absence of key amenities such as a swimming pool and a gym, which are typically expected in a hotel of its star rating. The in-room telephone service is also inconsistent, with reports of phones not working or being difficult to reach. The overall impression is that the hotel's amenities are outdated and often not fully operational, impacting guest convenience and comfort.

Cleanliness & Room Comfort
The feedback on cleanliness and room comfort is overwhelmingly negative. Many guests report that rooms are generally unclean, with dust, mold, and stains on surfaces, carpets, and linens. A significant and recurring complaint is the pervasive presence of cockroaches, often found in large numbers on beds, tables, and in bathrooms. Rooms frequently have unpleasant odors, described as musty, stale, or smelling of smoke, even in non-smoking rooms. While some guests find the beds comfortable, others experience skin irritations or report issues with bed bugs. Bathrooms are often cited as particularly problematic, with dirty walls, cracked tiles, malfunctioning fixtures like showers and water heaters, and poor drainage leading to standing water. Towels are also sometimes described as smelly or unwashed, further detracting from the guest experience.

Dining & Food Quality
Dining and food quality receive mixed but generally more positive feedback compared to other areas. Many guests praise the breakfast variety, highlighting options like nasi goreng and Soto Betawi as particularly delicious and highly recommended. The food quality is often described as excellent, with some guests calling it "five-star" and noting the tasty tongseng daging. The hotel also offers dinner buffet packages with live music, which some guests enjoy as a pleasant evening activity. However, there are isolated complaints about the breakfast being too salty or not as varied as expected for a four-star hotel. A significant concern mentioned by a few guests is the presence of cockroaches in the restaurant area, and some note that staff responsiveness in clearing tables during breakfast could be improved, impacting the overall dining atmosphere.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being strategically situated in the city center. Guests appreciate its easy accessibility to various points of interest, including being within walking distance of a mall and directly across from a major hospital. It is also conveniently located near a TransJakarta bus stop and offers good access to prominent landmarks. While the parking facilities are described as spacious, there are significant complaints regarding the basement parking area being dark, dirty, and having an unpleasant smell, which detracts from the convenience. Some guests also express dissatisfaction with the parking fee policy, particularly for short stays or pick-ups, finding it excessive and a point of frustration for drivers.

Staff & Service
Staff and service receive mixed reviews, with a notable divide in guest experiences. Many guests commend the receptionists and security staff for being friendly, helpful, and responsive, particularly in resolving issues like room access problems or providing information. Some highlight the staff's quick response and professionalism in handling requests. However, a significant number of reviews describe certain staff members, including some security personnel and receptionists, as unfriendly, unhelpful, or even "judgemental," leading to frustrating interactions. There are also complaints about the restaurant staff not being proactive in clearing tables during busy periods and difficulties reaching the front desk by phone, impacting the overall efficiency of service. Overall, while some guests experience excellent service, others encounter notable shortcomings.

Additional Information
Most guests report a distinctly eerie or "horror" atmosphere throughout the hotel, with some experiencing unsettling incidents such as unexplained noises, flickering lights, or malfunctioning fixtures like toilets flushing on their own. This contributes to a feeling of discomfort and unease for many. The hotel offers specific government packages tailored to regional budgets, and during certain periods like Ramadan, suhoor is delivered to rooms instead of a communal breakfast. Guests can also enjoy live music performances in the evenings. However, some guests report negative health impacts after their stay, including skin irritations or respiratory issues, which they attribute to the hotel's condition. Additionally, there are reports of a strict online-only payment policy and unexpected parking charges for non-guests or short pick-ups, adding to guest frustrations.