NYX Hotel London Holborn by Leonardo Hotels

The hotel stands out for its funky, modern, and artistic decor, creating a vibrant and unique atmosphere that many guests find appealing. Its central London location is consistently highlighted as a major advantage, placing guests within easy reach of key attractions and transport links. The hotel also boasts excellent spa facilities, including a pool, sauna, and steam room, which are frequently praised. This combination makes it an ideal choice for a diverse range of travelers. Sightseers and tourists will appreciate the convenient access to London's landmarks, while families benefit from spacious rooms and amenities like the pool. Business travelers find the clean, well-located accommodations suitable for their needs, and couples can enjoy a stylish and intimate retreat. For a younger, hip demographic, the hotel's vibrant vibe and unique features are a perfect fit. To enhance your stay, consider requesting a room away from the main road if you are sensitive to noise, and be sure to take advantage of the highly-rated breakfast, especially the omelette station.

Facilities & Amenities
The hotel offers a range of appealing facilities that enhance the guest experience. The swimming pool is a significant draw, frequently described as great, clean, and a pleasant place to relax, with some guests appreciating its size for laps. While some minor concerns were raised about slippery areas or limited steps, the overall feedback is highly positive, with many finding it a refreshing sanctuary after a day of exploring. The spa facilities, including saunas and steam rooms, are also well-regarded, providing a relaxing retreat, though a few guests reported negative interactions with spa staff. A well-equipped gym is available, noted for its good standard, despite some comments about its size or opening hours. The hotel features a rooftop bar offering great views, though its availability and drink options received mixed feedback. The downstairs bar is praised for its welcoming atmosphere and good selection of drinks. Guests particularly enjoy the complimentary extras such as a photobooth, popcorn machine, and sweets in the lobby, adding a fun and unique touch. In-room amenities like a SMEG mini-fridge and Nespresso machine are also appreciated.

Cleanliness & Room Comfort
Most guests praise the cleanliness of the rooms, often describing them as spotless and well-maintained, though some noted issues with general cleanliness in common areas or specific room details like dusty surfaces or stains. The bed comfort receives overwhelmingly positive feedback, with many guests highlighting the comfortable beds and high-quality linens that ensure a restful night's sleep. While many rooms are described as spacious and well-organized, a significant number of guests found the bathrooms to be exceptionally small and sometimes poorly designed, leading to issues with water splashing or lack of privacy. Noise levels are a recurring concern, with many guests reporting disturbances from street traffic, tube rumbling, deliveries, or noise from adjacent rooms and hallways, impacting sleep quality. Some rooms also experienced issues with air conditioning effectiveness or random TV activation.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as amazing, excellent, and a great way to start the day. The breakfast buffet offers a wide variety of delicious options, including a popular omelette station where eggs are cooked to order. Guests appreciate the quality and freshness of the food, with many highlighting the tasty offerings and ample choices. The restaurant and bar areas also receive positive mentions for their atmosphere and food quality, with specific dishes like burgers and katsu curry being noted as tasty. Some guests found the bar food to be underwhelming or expensive, and a few noted that the breakfast room could get busy and loud. Overall, the food and beverage service is a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel's central location is a major highlight, frequently described as excellent, perfect, and ideal for exploring London. It is conveniently situated within easy walking distance of many popular attractions, including Covent Garden, the British Museum, and the West End theatre district. Guests appreciate its proximity to public transportation, with the Holborn Tube Station just a few minutes' walk away, providing easy access to various parts of the city, including direct links to Heathrow Airport. The surrounding area is noted for its abundance of restaurants, cafes, and shops. While some guests found the location to be slightly noisy due to street traffic, the overall consensus is that the hotel's accessibility and central position make it an excellent base for both sightseeing and business trips.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the welcoming atmosphere created by the team, from the reception to the bar and restaurant staff. Many highlight the quick check-in process and the staff's willingness to go above and beyond, offering complimentary drinks, room upgrades, and special touches for celebrations. The concierge service is also noted for being very helpful in providing directions and assisting with bookings. While a few isolated incidents of less helpful or surly staff were reported, the overwhelming majority of reviews emphasize the exceptional customer service, making guests feel valued and well-cared for throughout their stay.

Additional Information
Guests appreciate the hotel's pet-friendly policy, although finding suitable outdoor areas for pets can be a challenge. The hotel offers early check-in as a significant convenience, especially for those arriving on overnight flights. Some guests noted the presence of a destination fee, which covers certain amenities, with mixed opinions on its value. The hotel provides rewards program benefits for loyal members, including potential room upgrades. A unique touch is the provision of umbrellas in rooms, a thoughtful amenity given London's weather. The hotel's decor is often described as quirky and artistic, contributing to a vibrant atmosphere, and guests enjoy the free popcorn and photobooth in the lobby.