Thistle London Trafalgar Square

This hotel is highly regarded for its exceptional central location, making it an ideal base for exploring London's vibrant West End. Its proximity to major landmarks and entertainment hubs is a consistent highlight, attracting sightseers, theatre-goers, and business travelers alike. Guests frequently commend the generally friendly and helpful staff, as well as the comfortable accommodations. For couples seeking a romantic getaway or families looking to easily access attractions, the hotel offers convenience and a welcoming atmosphere. To enhance your stay, consider that room sizes can vary, and some guests recommend requesting a room on a higher floor for potentially better views and reduced street noise.

Facilities & Amenities
The hotel provides a range of amenities designed for guest comfort and convenience. Many rooms are equipped with a Nespresso machine and tea service, along with hairdryers and ample charging points for electronic devices. While Wi-Fi is available, some guests have noted it can be intermittent or require initial setup. Air conditioning is present in rooms, though its effectiveness has received mixed feedback, with some reporting issues or a need for additional fans. The elevators are available for guest use, though a few guests found them to be small or slow, and some areas of the hotel may require navigating a few steps to reach them.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, with many praising the comfortable beds and quality linens that ensure a restful sleep. Some premium or executive rooms are noted for being spacious by London standards, offering ample room for relaxation. However, feedback on room condition is mixed, with some standard rooms described as small or showing signs of being tired and in need of cosmetic repairs, such as stained carpets or mold around windows. Bathrooms vary in size and condition, with some being spacious and recently updated, while others are noted as tiny or having minor maintenance issues like loose fixtures or inconsistent shower pressure. Noise levels are generally considered quiet for a central location, though occasional disturbances from street activity, other guests, or early morning cleaning have been reported.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive varied but generally positive feedback. Most guests appreciate the breakfast variety, which often includes a full English selection, continental options, and fresh items. While many find the food quality to be good and the offerings sufficient, some guests have noted that the hot food can sometimes be cold or that the selection is somewhat limited. The hotel restaurant and bar offer a convenient option for meals and drinks, with some guests praising the quality of dishes like burgers and chicken curry, as well as the cocktails. However, a few guests found the bar's menu limited or the drink prices to be on the higher side.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within easy walking distance of numerous iconic London attractions. It is ideally situated just steps from Trafalgar Square, Leicester Square, Piccadilly Circus, and the vibrant Chinatown. Guests appreciate its close proximity to West End theatres, making it perfect for show-goers. The hotel also offers excellent accessibility to public transport, with several tube stations nearby, providing convenient connections across the city, including direct links to Heathrow Airport. While the area is bustling, the hotel itself is often described as being on a relatively quiet street, offering a peaceful retreat. Parking is available, though guests should be aware that it can be expensive.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the positive interactions with various team members who go out of their way to assist with requests, provide local recommendations, and ensure a smooth stay. The check-in process is often described as quick and efficient, with staff accommodating early arrivals or luggage storage when possible. Guests appreciate the overall professionalism and welcoming demeanor of the team. While the majority of feedback is overwhelmingly positive, a few isolated instances of unresponsiveness or perceived unfriendliness from some staff members have been noted.

Additional Information
The hotel implements an eco-friendly policy where daily housekeeping is provided upon request, a detail appreciated by environmentally conscious guests. Guests should be aware that a deposit or caution may be required upon check-in. In some instances, guests have experienced relocation to a sister property due to maintenance issues, which has been handled seamlessly for some, while causing inconvenience for others. The hotel's layout includes some steps in various areas, which might be a consideration for guests with mobility challenges. Additionally, some guests have reported occasional issues with noise from water systems in adjacent rooms or unexpected fire alarms, though these are not widespread complaints.