The Londoner

The hotel offers a distinctive blend of modern luxury design and exceptional spa facilities, creating a memorable and relaxing urban escape. Its prime location places guests at the heart of London's vibrant theatre district, making it an ideal choice for sightseers, theatre-goers, and business travelers seeking convenience and sophistication. Couples can enjoy a romantic and luxurious getaway, while families appreciate the central access to attractions. Guests consistently praise the hotel's attention to detail, from its elegant decor to its high level of service. To enhance your stay, consider requesting a room on a higher floor for potentially better views, and be sure to take advantage of the exclusive residents' lounge for complimentary refreshments and a peaceful retreat from the city's bustle.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive range of facilities designed for both relaxation and convenience. The spa and pool area, known as "The Retreat," is a significant highlight, offering a serene escape with sauna, steam room, and comfortable cabanas for unwinding. The gym is well-equipped with modern equipment, including Peloton bikes, catering to fitness enthusiasts. The exclusive residents' lounge provides a quiet space with complimentary soft drinks and coffee, a much-appreciated amenity. The hotel also features a vibrant rooftop bar with stunning views, a lively lobby bar often with live music, and a more intimate whisky room. Free Wi-Fi is available throughout, and guests appreciate the convenience of ice machines and vending machines on various floors.

Cleanliness & Room Comfort
Guests frequently commend the hotel's immaculate cleanliness and the overall comfort of the rooms. While many rooms are described as comfortable and well-appointed, some guests found them to be on the smaller side for a luxury hotel, though still functional. The beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep. A standout feature in the bathrooms is the Japanese toilets, complete with heated seats and bidet functions, adding a touch of modern luxury. Guests also appreciate the high-quality linens, plush bathrobes, and fluffy slippers provided. Most guests found their rooms to be quiet despite the central location, though some experienced noise from the rooftop bar or events within the hotel, particularly on lower floors. Some minor issues noted include shower water pressure, sink plug functionality, and mirror height in accessible rooms.

Dining & Food Quality
The hotel offers a diverse and generally well-received dining experience. The breakfast is frequently highlighted as exceptional, with guests praising its variety, quality, and the attentive service. Options include both buffet and à la carte selections, though some found the overall cost to be high. The hotel houses several distinct restaurants, including Whitcomb's, which receives positive feedback for both breakfast and dinner, and a Japanese rooftop restaurant known for its stunning views. The lobby bar and Joshua's Tavern are popular spots for drinks and a lively atmosphere. While the food quality for afternoon tea is generally praised, some guests found the atmosphere in the lobby area to be less intimate than expected, as it is situated in a high-traffic area. Room service is available and generally efficient, though some found the food to be expensive or occasionally below expectations.

Location & Accessibility
The hotel boasts an insuperable central location, making it exceptionally convenient for exploring London. Situated directly on Leicester Square, it offers immediate access to the theatre district, Trafalgar Square, and the National Gallery. Guests appreciate being within easy walking distance of numerous popular attractions, including Covent Garden, Piccadilly Circus, and Soho, as well as a wide array of restaurants and shopping options. Proximity to Tube stations ensures excellent connectivity to other parts of the city and the airport. While the hotel is generally well-placed for accessibility to tourist sites, some guests noted significant challenges with in-hotel accessibility for wheelchair users, particularly regarding certain common areas like the residents' lounge and breakfast buffet, and specific bathroom features. Parking is available, but guests should be aware that it can be expensive and is not directly on-site.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and professionalism, significantly contributing to a positive guest experience. Many reviews highlight the team's willingness to go above and beyond to assist guests, from the warm welcome by doormen and reception staff to the helpfulness of concierge services. The check-in process is generally described as smooth and efficient, with staff often providing tours of the hotel's facilities. Housekeeping is noted for its thoroughness and responsiveness. Guests appreciate the attentive service in the restaurants and bars, though some isolated instances of less satisfactory service were mentioned, particularly at the rooftop bar or during specific interactions at reception. Overall, the staff's dedication to providing excellent service is a recurring theme, making guests feel valued and at home.

Additional Information
Guests should be aware of certain hotel policies and unique features that enhance or impact their stay. A significant deposit is charged at check-in to cover incidentals, which some guests found unexpected, and a discretionary service charge is added at checkout, which can also be a surprise. The hotel offers a unique residents' lounge with complimentary soft drinks and coffee, a highly valued perk. While the hotel aims for a luxurious experience, some guests noted a policy against using laptops in the main bar area. The hotel provides thoughtful touches like heated toilet seats in rooms and fluffy slippers that guests can take home. Access to the spa and pool may require booking, especially on weekends, to manage capacity. The hotel's design is often described as modern and luxurious, with great attention to detail throughout.