Swiss-Belcourt Bogor

The hotel stands out for its spacious family suites and comprehensive kids-friendly amenities, making it an ideal destination for families seeking a comfortable and engaging stay. Its strategic location near major attractions and the toll road also positions it as a convenient choice for both business travelers and sightseers. Guests consistently commend the hotel's friendly and helpful staff, along with the generally clean and comfortable rooms and the good food offered. To enhance your experience, it is advisable to inquire about room location if you are sensitive to noise, as live music on weekends can be audible. Additionally, if a mini-fridge is essential for your stay, confirm its availability upon booking, and be prepared for potential parking challenges during peak periods.

Facilities & Amenities
The hotel features a clean and spacious lobby, though some guests have noted issues with the AC in this area, making it feel warm. A highlight for many is the clean swimming pool, which includes a dedicated area for children, making it very popular with families. There is also a playground available, although some find the equipment to be quite simple. Wi-Fi access is generally fast and reliable throughout the property. A fitness center is present, but some guests have reported that certain equipment may not be fully functional. A billiard table is available for guest use, typically requiring a deposit. Guests appreciate the convenience of readily available ice machines and vending machines. However, some rooms lack a mini-fridge, and the provided towels are occasionally described as old or not very absorbent.

Cleanliness & Room Comfort
Most guests praise the overall cleanliness of the rooms and the comfortable beds, which contribute to a restful stay. The hot water supply is generally reliable, and many appreciate the spacious bathrooms. While the rooms are often described as well-lit and offering pleasant views, some reviews indicate inconsistencies, with reports of linens and towels being stained or old. Issues such as mold on walls, flickering bathroom lights, and AC units not cooling sufficiently have also been mentioned. Furthermore, noise levels from weekend live music or outdoor AC units can sometimes be disruptive, and some bathrooms have design flaws that lead to minor flooding. The balcony areas in some rooms have also been noted for needing more thorough cleaning.

Dining & Food Quality
The breakfast receives positive feedback for its extensive food variety, which includes a range of delicious Indonesian dishes such as soto, bakso, nasi uduk, and nasi goreng, along with an egg station and fresh fruit. Many guests find the food flavorful and well-suited to local tastes, with some specifically commending the cakes and coffee. The restaurant environment is often described as comfortable and welcoming. However, during peak hours, the restaurant can become crowded, and some guests have experienced slow food refills or dishes being served cold. Additionally, the hotel offers a unique Mie Time Stall located outside the lobby, providing a convenient and tasty option for light meals.

Location & Accessibility
The hotel benefits from a highly strategic location, offering excellent accessibility, particularly due to its proximity to the toll gate, which facilitates easy travel to and from Jakarta. It is conveniently situated near major malls like AEON and IKEA, as well as the city center and various culinary destinations, making it an attractive choice for both leisure and business travelers. The surrounding area also provides access to public transportation and a variety of small shops, minimarts, and laundry services. Despite these advantages, a recurring concern among guests is the parking situation. The parking area is frequently reported as being full, leading to difficulties for guests, with some even being directed to park outside the hotel, which can be a source of frustration.

Staff & Service
The hotel consistently receives high commendation for its friendly staff, who are described as helpful, attentive, and professional across all departments, including reception, housekeeping, and the bellboy team. Guests frequently highlight the efficiency of the quick check-in and check-out processes, and the staff's willingness to accommodate various requests, such as room changes or assistance with luggage. Many appreciate the warm welcome and detailed information provided upon arrival. While the overall sentiment is overwhelmingly positive, some isolated instances of inconsistent service or poor inter-departmental coordination have been noted, particularly concerning slow responses to specific requests or issues with valet service during busy periods.

Additional Information
Guests should be aware that the hotel hosts live music performances on weekends, which, while enjoyable for some, can be a source of noise for rooms located nearby. For those staying in a family suite, it is common for only one room access card to be provided. The hotel also has a policy against guests borrowing plates or cutlery, instead offering disposable cutlery. There have been concerns raised regarding the smoking policy around the pool area, with some guests feeling it is not adequately enforced. On a more positive note, the hotel occasionally provides unique entertainment options, such as setting up a movie theater and an archery game in the ballroom, which are particularly popular with families.