Royale Chulan Penang

The hotel stands out for its colonial heritage building and its central location in Georgetown, making it a memorable choice for visitors. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff, alongside an excellent breakfast. It is an ideal fit for sightseers looking to explore the city's historical sites, families seeking spacious rooms and convenient access to attractions, and business travelers due to its strategic position. To enhance your stay, be aware that the hotel entrance can be somewhat hidden from the street, and it is advisable to check bathroom supplies upon arrival as they are occasionally overlooked.

Facilities & Amenities
The hotel offers a pleasant saltwater pool that is generally clean and never feels overcrowded, providing a relaxing space for guests, though some note it can get busy with children. Pool towels are provided, but their availability can sometimes be inconsistent. The gym is described as adequate, though some guests found it small, with certain equipment like treadmills occasionally out of order and dumbbells limited to lighter weights. Guests appreciate the reliable and fast Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with a safe and efficient air conditioning, contributing to a comfortable stay.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Most guests find the rooms spacious, comfortable, and generally clean, with some describing them as spotless and well-appointed. However, a notable number of reviews mention rooms appearing dated, tired, or in need of refurbishment, citing issues like dirty carpets, dust, mould, or stains in corners. The beds are consistently praised for being comfortable and providing a restful sleep, often complemented by good pillows. Bathrooms receive varied comments; while some find them clean and spacious with rain showers, others report issues with uncleaned areas, water damage, missing supplies (like shower gel or face towels), or flimsy slippers. Despite some rooms having double-glazed windows to mitigate noise, guests occasionally report street noise, hallway sounds, or noise from nearby building facilities. Rooms typically include a smart TV (though some report USB connection issues) and a coffee maker.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, described as excellent, superb, and magnificent, with a wide variety of choices including local, Asian, and Western options. Guests particularly enjoy the fresh omelette station, roti canai station, and the overall quality of the food. While the main breakfast area is well-regarded, some guests note that a secondary dining room used during peak times can feel less inviting. The hotel's buffet dinner is also mentioned positively for its good selection and above-average quality. Overall, the dining experience is a significant highlight for many visitors.

Location & Accessibility
The hotel's central location is a major draw, placing guests within walking distance of numerous attractions. It is very close to the ferry port, Little India, Chinatown, Armenian Street, and various UNESCO heritage sites. Guests appreciate being near a food court, numerous restaurants, shops, and bars, making exploration convenient. The hotel is also well-situated for public transport, including easy access to Grab services for longer distances. Parking is available onsite and covered, though some guests found it limited, confusing, or subject to a fee.

Staff & Service
The staff are widely praised for being friendly, helpful, attentive, courteous, and accommodating, often going the extra mile to assist guests. Most guests experience a smooth check-in process, though some report it can be slow or that late check-out requests are not always accommodated. Feedback on housekeeping is mixed; many commend their efficiency and courtesy, while others report issues with rooms not being cleaned thoroughly or supplies not being replenished. The bellboys and doormen are frequently highlighted for their amazing and polite service. The pool attendant receives consistent positive mentions for maintaining the area and being helpful. Food and beverage staff are also noted for their friendliness and attentiveness.

Additional Information
A significant point for many guests is the hotel's no alcohol policy, which often comes as a surprise as it is not widely advertised. While the hotel maintains a colonial charm, some guests note that certain areas or furnishings appear dated or in need of refurbishment. Guests mention a specific policy regarding pool towels, sometimes finding them limited or monitored. The thoughtful inclusion of a prayer mat in rooms is appreciated by Muslim guests. Additionally, the hotel's entrance can be somewhat hidden from the street, which some guests found initially confusing upon arrival.