Norfolk Towers Paddington

This hotel offers a highly convenient and central location near Paddington Station, making it an ideal base for exploring London. Its signature feature is its exceptional connectivity, providing easy access to the underground, national rail services, and the Heathrow Express. Guests consistently highlight the hotel's cleanliness, the friendly and helpful staff, and the generally comfortable accommodations. This makes it a great fit for sightseers and business travelers who value efficient transport, as well as couples seeking a well-located and quiet retreat. For families, the availability of spacious suites can enhance their stay. To maximize comfort, consider requesting a room on a higher floor to minimize potential noise, and if you are tall, inquire about bed length.

Facilities & Amenities
Guests frequently comment on the hotel's elevator, noting that it is quite small and that there is often only one available, leading to occasional waits. While many rooms are equipped with a refrigerator or minibar, some guests reported issues with these units not functioning correctly, though staff often attempted to resolve the problem. The hotel provides free Wi-Fi, which is generally appreciated, though some guests experienced spotty or slow connections in their rooms. Air conditioning is present, but its effectiveness and ease of control received mixed feedback, with some rooms being too warm. Limited toiletries are provided, with some guests noting the absence of hair conditioner. Convenient luggage storage is available, allowing guests to explore before check-in or after check-out.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests describing rooms as spotless and well-maintained. Daily housekeeping and towel changes are widely appreciated. Room size is a recurring topic, with standard rooms often described as small, tiny, or compact, which is common for London hotels. However, many guests found them perfectly adequate for sleeping, and some were delighted by spacious suites or upgraded rooms. Bed comfort generally receives positive feedback, though some taller guests noted short beds, and a few found mattresses to be hard. Bathrooms are frequently mentioned as small or tight, but are consistently clean, modern, and feature good water pressure and showers. Noise levels are generally low, but some basement rooms may experience underground train noise, and occasional street noise or thin walls were noted.

Dining & Food Quality
The breakfast offered at the hotel is generally well-regarded, with many guests finding it to be good, varied, and ample. It typically includes a full English breakfast, various cold options like ham, cheese, and salami, as well as yogurt, cereals, and pastries such as croissants. However, feedback on specific items is mixed; the scrambled eggs are frequently criticized for their quality, and the coffee from the machines receives varied reviews. Some guests expressed a desire for more fresh fruit, vegetables, or a greater variety of bread and pastries. Certain premium breakfast items, such as omelets or pancakes, are available for an additional charge, which some guests found disappointing. The hotel's restaurant primarily serves breakfast, with the bar being open in the evenings.

Location & Accessibility
The hotel's central location is a significant highlight, situated just a short 3 to 5-minute walk from Paddington Station. This provides excellent connectivity to various underground lines, national rail services, and the Heathrow Express, making travel around London and to the airport exceptionally convenient. Bus stops are located practically in front of the hotel, offering additional public transport options. Guests appreciate being within walking distance of popular attractions like Hyde Park, Oxford Street, and Notting Hill. The surrounding area is described as a quiet street in a safe location, with numerous restaurants, cafes, and supermarkets nearby. However, it is important to note that the hotel is not fully wheelchair accessible, with a step at the entrance, a narrow elevator, and some rooms requiring navigation of stairs.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlighted the welcoming demeanor of the team, which significantly contributed to a positive stay. The check-in process is generally described as smooth and efficient, though a few isolated instances of delays or less hospitable interactions were mentioned. Guests frequently appreciate the room upgrades offered upon arrival, which often provide more spacious accommodations. The staff are noted for their responsiveness in addressing guest concerns, such as issues with room amenities or requests for room changes. Luggage storage is a valued service, allowing guests flexibility on arrival and departure days. Overall, the staff's commitment to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that some rooms are located in a separate building or annex, which may require stepping outside and navigating stairs to access, potentially posing a challenge for those with heavy luggage. While the hotel generally maintains a quiet atmosphere, some guests in basement rooms reported hearing the underground trains during operational hours. A few reviews mentioned issues with mobile phone signal strength within certain rooms. The hotel's restaurant primarily serves breakfast, and it does not offer evening meals, so guests will need to explore the numerous dining options in the surrounding Paddington area. Some rooms feature thoughtful touches like underfloor heating in the bathrooms, enhancing comfort during cooler months.