Montcalm Royal London House

The hotel offers a sophisticated urban retreat, with its rooftop bar and restaurant serving as a signature feature, providing stunning city views that enhance the dining and social experience. Guests consistently highlight the exceptionally friendly and attentive staff, the hotel's prime central location, and the spacious, comfortable rooms as key strengths. The breakfast is also frequently praised for its quality and variety. This hotel is particularly well-suited for business travelers due to its convenient access to the city's financial district, couples seeking a romantic getaway with luxurious touches and a vibrant atmosphere, and sightseers or city explorers who appreciate being within walking distance of major attractions and transport links. While most guests enjoy the stay, some advise confirming the functionality of in-room air conditioning upon arrival and being aware of the spa's booking requirements to ensure a seamless experience.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and relaxation. The spa area is a notable feature, offering a pool, sauna, steam room, and jacuzzi, though some guests note it can be small and occasionally crowded, or undergoing maintenance. A fitness center is available, described by some as well-equipped, while others found it limited. Guests appreciate the convenience of free Wi-Fi throughout the property, though a few reported connectivity issues. The Club Lounge is highly regarded for its elegant ambiance and selection of drinks and light bites. In-room amenities include modern mood lighting, underfloor heating in bathrooms, and a coffee maker, with some guests also mentioning the provision of a steamer and a well-stocked mini-bar. The hotel also features a casual Burdock bar and offers complimentary cookies and fruit in the reception area.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as immaculate and spotless. However, some reviews highlight inconsistencies, mentioning instances of stains on carpets or bedding, dirt on bathroom floors, or grubby curtains. Rooms are typically found to be spacious and modern, though a few guests felt they appeared somewhat dated. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful sleep, although a small number of guests noted issues with lumpy mattresses. Noise levels present mixed experiences; while many found their rooms quiet, others reported disturbances from street noise or adjacent rooms. A recurring concern is the air conditioning, with many guests reporting difficulty controlling the temperature or units not functioning effectively, leading to rooms being too warm. Bathrooms are generally well-appointed with good showers and underfloor heating, but some lacked shower screens or had issues with fixtures.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim. Guests consistently describe it as excellent, offering a superb variety of high-quality options, including both buffet selections and hot dishes prepared to order. The setting in the rooftop Aviary restaurant is frequently highlighted for its pleasant ambiance and impressive views. While the food quality is highly rated, some guests experienced slow service during busy breakfast periods, particularly for coffee and tea, and occasionally noted that hot food items were not consistently warm. Beyond breakfast, the Aviary restaurant is also praised for its dinner service and atmosphere. The casual Burdock restaurant downstairs is also mentioned positively for its food and service. Room service receives mixed reviews, with some guests commending its speed and quality, while others reported long wait times or difficulties reaching the service. The hotel's bars are popular, offering a good selection of cocktails, though some found drink prices to be high.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised as excellent and highly convenient for exploring London. It offers easy access to major transport hubs such as Liverpool Street Station and Moorgate tube station, facilitating travel across the city and to the airport via the Elizabeth Line. Guests appreciate its proximity to popular areas like Shoreditch, the Barbican, and Spitalfields Market, placing numerous attractions, shops, and restaurants within walking distance. The surrounding area is generally perceived as safe, contributing to a comfortable stay for all types of travelers, including those traveling alone. While the hotel does not have its own dedicated parking, options are available nearby, though guests should be aware that parking can be expensive. The hotel's position makes it an ideal base for both business and leisure activities in the city.

Staff & Service
The hotel staff consistently receive outstanding praise, with guests describing them as exceptionally friendly, warm, helpful, and attentive. Many reviews highlight their professionalism and willingness to go "above and beyond" to ensure a pleasant stay. The check-in process is generally smooth, often accompanied by a welcoming drink or unexpected room upgrades for special occasions. Staff are commended for their attentive service in restaurants and bars, and for their efforts in resolving issues promptly, such as room changes or spa access. Guests frequently mention personalized touches, including birthday or anniversary surprises like balloons, cakes, and wine. However, some guests reported difficulties with unresponsive communication via email or phone when trying to resolve issues like refunds or invoices after their stay. A few isolated incidents of perceived rudeness or dismissiveness from staff were also noted, particularly when handling complaints.

Additional Information
Guests should be aware that a deposit is typically taken upon check-in, and while usually refunded promptly, some visitors have reported delays or difficulties in receiving their money back. Access to the Club Lounge is a valued amenity for guests in certain room categories, providing a relaxed setting with complimentary refreshments. The hotel is known for its thoughtful recognition of special occasions, often surprising guests with room decorations and treats for birthdays or anniversaries. However, some guests experienced challenges with hotel communication, noting that emails and phone calls for inquiries or post-stay issues were sometimes unanswered. While the hotel boasts a stylish and elegant decor, some found the rooms to appear somewhat outdated compared to the public areas. A few guests were assigned rooms without windows, which was not always clearly communicated during booking. Additionally, some found the in-room control panels to be permanently lit, causing minor disturbances during the night.