Montcalm East, Autograph Collection

This hotel is highly regarded for its exceptional spa facilities, offering a tranquil escape with a pool, jacuzzi, sauna, and steam room that guests frequently highlight as a signature feature. It caters wonderfully to couples seeking a romantic getaway or celebrating special occasions, often providing thoughtful surprises. Families also find it an excellent choice, with staff going above and beyond to accommodate children and offer kid-friendly amenities. For business travelers and sightseers, the hotel's central location and comfortable accommodations are a significant advantage. To enhance your stay, consider booking spa treatments in advance, especially on weekends, as facilities can become busier, and inquire about rooms on higher floors for impressive city views.

Facilities & Amenities
The hotel's spa facilities are a major draw, consistently praised for their cleanliness and relaxing atmosphere, featuring a swimming pool, jacuzzi, sauna, and steam room. While the spa is generally a peaceful oasis, some guests note it can get busy or noisy on weekends, and a few found the pool temperature to be on the cooler side. A gym is available for guests, though some reviews suggest it could benefit from updated equipment. The hotel provides free Wi-Fi that is reliable, and guests appreciate the convenience of water filters on every floor, offering both still and sparkling water. Robes and slippers are readily available in rooms for use at the spa, adding to the comfort.

Cleanliness & Room Comfort
Guests consistently describe the rooms as beautiful, modern, and exceptionally clean, often highlighting their spaciousness for London standards. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. Rooms are equipped with automated lighting and electric curtains, adding a touch of modern luxury. Many appreciate the underfloor heating in the bathrooms and the quality of the rain showers. While most find the rooms quiet, some mention minor street noise on lower floors. A few guests noted that some rooms felt small or had awkwardly placed plug points, and some found the lighting to be too dim or difficult to adjust.

Dining & Food Quality
The breakfast experience receives widespread acclaim, described as amazing, delicious, and offering a huge variety of high-quality options, including freshly cooked dishes like eggs and oatmeal, alongside excellent pastries. Guests frequently commend the attentive service provided by the breakfast staff. The hotel also features a restaurant and bar, with the bar noted for its good cocktail menu. While some guests enjoyed the restaurant food, particularly the steak, others had mixed feedback on the menu and food quality, occasionally finding dishes salty or portions small. Room service is generally described as prompt and offering high-quality meals.

Location & Accessibility
The hotel boasts a central location, making it highly convenient for exploring the city. It is situated very close to the Old Street tube station, providing easy access to various parts of London. Guests appreciate being within walking distance of numerous restaurants, shops, and attractions in the vibrant Shoreditch area. This accessibility makes it an ideal choice for both sightseeing and business trips. While the location is largely praised, a few guests noted that it might feel slightly removed from some of London's main tourist hubs. Parking is available, though some reviews indicate it can be expensive or located a short walk away.

Staff & Service
The staff consistently receives glowing reviews for their exceptional service, often described as incredibly kind, professional, attentive, and going above and beyond. Guests frequently highlight their warm welcome and willingness to assist with any request, from quick check-in processes to helping with luggage and providing local recommendations. Many reviews mention personalized touches, such as staff remembering guest preferences or offering complimentary drinks upon arrival. The team's dedication to making each stay special, particularly for those celebrating birthdays or anniversaries, is a recurring theme, contributing significantly to a memorable guest experience.

Additional Information
The hotel excels in creating special occasion surprises, with many guests reporting their rooms were beautifully decorated with balloons, flower petals, and complimentary wine or chocolates for birthdays and anniversaries. Guests appreciate the hotel's thoughtful amenities, including water filters on every floor for convenient access to still and sparkling water, and the provision of popcorn makers in some rooms, particularly enjoyed by families. The hotel also offers benefits for Marriott Bonvoy members, such as room upgrades and welcome amenities. Some guests noted the hotel's suitability for corporate events, praising the team's efficiency and support.