KTM Resort

The resort offers a truly memorable escape, distinguished by its stunning sea views and a tranquil atmosphere that provides a serene retreat from daily life. Guests consistently highlight the friendly staff, comfortable accommodations, and delicious food as key elements of a positive experience. This destination is particularly well-suited for couples seeking a romantic getaway, families looking for a peaceful environment to relax, and individuals desiring to de-stress and reconnect with nature. To enhance your stay, consider requesting a room on a higher floor for an even more breathtaking vista, and take advantage of the complimentary shuttle service for convenient transfers to and from the ferry terminal.

Facilities & Amenities
The resort features a great pool that is consistently praised for its cleanliness and inviting atmosphere, often accompanied by background music, creating a perfect spot for relaxation. For those seeking activity, there are various water sports available, including jetskiing, though some guests found these activities to be on the pricier side. A dedicated fishing area, table tennis, and billiard tables provide additional entertainment options. Guests appreciate the solid Wi-Fi connectivity available throughout the property, from rooms to common areas. A well-regarded spa offers opportunities for rejuvenation, although its services are noted as being somewhat expensive. Convenient laundry service and room service are also available, and a buggy service efficiently transports guests around the expansive grounds, though its operational hours are limited in the evening. While the resort offers many amenities, some guests noted that certain facilities appear dated or run down, and there is no dedicated gym or natural swimming beach.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, with many praising the comfortable beds that ensure a restful sleep. However, feedback on room size and condition is mixed; while some rooms are described as spacious, particularly the villas, many guests found the seafront rooms to be quite small, with limited space for luggage. Some accommodations are noted as being old-fashioned, dated, or run down, with occasional reports of stained bedsheets or minor broken fixtures like loose taps or shower poles. A recurring concern is the poor soundproofing and thin walls, which can lead to audible noise from neighboring rooms. In-room amenities include a coffee maker and a fridge, though some fridges were reported as leaking or having an unpleasant odor. Guests also noted issues with low water pressure and inconsistent water heater functionality in some bathrooms, and a lack of certain conveniences like an iron, hand towels, or sufficient power sockets.

Dining & Food Quality
The resort offers an excellent breakfast that receives high praise for its impressive array and variety, catering to diverse tastes with both hot meals and fresh options. Many guests describe the breakfast as tasty and delicious, setting a positive tone for the day. The on-site restaurants are frequently commended for their excellent food quality, with specific mentions of delicious chicken dishes and well-prepared beverages like pina coladas. The overall food quality is generally considered good, and the chill restaurants and bars provide a pleasant dining atmosphere with scenic views. While the room service is efficient, some guests found the food portions to be small and the overall dining experience, including the bar offerings, to be on the expensive side for the region. A few guests noted that some breakfast items could be cold or that vegetarian options were limited.

Location & Accessibility
The resort's location is a significant draw for its tranquility and scenic views, including glimpses of the Singapore skyline. It is conveniently close to the Sekupang ferry terminal, with the added benefit of a free shuttle service for easy transfers. However, the resort is quite far from the city center, typically requiring a 30-minute drive, and is described as being out of the way and isolated. This means there are no shops or malls nearby, necessitating travel for external amenities. Despite its secluded nature, guests report that it is easy to get Grab services for transportation to and from the city. While the resort offers a peaceful retreat, some guests expressed a desire for more hotel-provided transportation options to main attractions or shopping areas.

Staff & Service
The staff at the resort consistently receive high praise for being friendly, helpful, attentive, and accommodating, contributing significantly to a positive guest experience. Many guests highlighted the professionalism and excellent service provided across various departments, from the quick check-in process to the efficient buggy service and the cheerful restaurant staff. Housekeeping is noted for its daily cleaning upon request and prompt refills of amenities. However, there have been instances of mixed feedback regarding certain staff members, particularly within security, with some guests describing their attitude as arrogant or unhelpful. While most interactions are positive, a few guests noted challenges with some staff members' English proficiency, and there were isolated reports of issues with deposit returns or unaccommodating responses to specific requests.

Additional Information
Guests should be aware of certain policies and unique aspects of the resort. A deposit is required upon check-in, and while generally returned, some guests reported delays in its processing. The towel policy can be restrictive, with limitations on the number of towels provided, and there were instances where guests were charged a cleaning fee for accidental spills. The provision of water bottles is limited, which some guests found insufficient for their needs. A unique feature of the resort is the presence of monkeys around the villas, so guests are advised to keep windows and doors shut. It is important to note that the resort does not offer an accessible beach for swimming, despite its seaside location. Furthermore, some rooms lack a safe box for valuables, and the buggy service that transports guests around the property has early closing hours, typically by 9:30 PM.