Grand Mercure Bandung Setiabudi

The hotel offers a memorable stay, particularly highlighted by its heated swimming pool, which is a significant draw for families and children, providing a comfortable and enjoyable experience regardless of the weather. Guests consistently praise the hotel's attentive staff, the wide variety of its breakfast offerings, and the overall comfort of the accommodations. Its location, while offering refreshing air and scenic views, is well-suited for sightseers exploring the Lembang area and couples seeking a relaxing getaway. To enhance your visit, consider requesting a room on a higher floor for better views, and be mindful of planning your daily excursions to avoid peak traffic times, especially on weekends.

Facilities & Amenities
The hotel provides a comprehensive range of facilities designed to enhance guest comfort and enjoyment. The heated swimming pool is a major highlight, consistently praised for its warmth and suitability for children, often featuring appealing lighting at night. Families particularly appreciate the dedicated kids club, which offers a spacious play area and various activities to keep younger guests entertained. For adults, a well-equipped gym is available for fitness needs. The hotel also features a sky lounge with a bar, offering pleasant views. Practical amenities include spacious basement parking and even a dedicated driver's room, adding convenience for guests traveling with personal drivers.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and comfortable, often described as modern and well-kept. Many rooms offer appealing pool views or city views, and some include a balcony for added enjoyment. The beds are comfortable, ensuring a restful sleep, and the bedding quality is frequently noted. While most experiences are positive, some guests have reported minor issues such as dark lighting in certain areas, occasional street noise, or noise from adjacent rooms due to perceived thin walls. A few reviews also mentioned concerns about bathroom cleanliness, including mold or unpleasant odors, and some found the iron or hairdryer to be outdated.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim. The breakfast spread is consistently described as delicious, varied, and abundant, offering a wide array of international and local options. Guests appreciate the presence of a healthy corner with fresh salads, juices, and traditional beverages, alongside popular items like pastries, quality coffee, and an omelet station. The mie kocok is also a guest favorite. While the majority of feedback is highly positive, some guests noted that the breakfast regulations for children were restrictive, and a few felt the overall taste, though good, could be improved to match a five-star standard.

Location & Accessibility
The hotel boasts a strategic location that is particularly convenient for exploring the Lembang area, offering easy access to various attractions. Guests frequently highlight the good views of the city and mountains available from the hotel, and the higher elevation contributes to a cool, refreshing air quality. For those traveling by car, the spacious basement parking facility is noted for its convenience and security. However, some guests have pointed out that the hotel is relatively far from the city center, and the main route to Lembang can experience heavy traffic, especially during weekends and holidays, which may lead to inconvenient travel times.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the professionalism and warm hospitality demonstrated by the team, from arrival to departure. The check-in process is often described as quick and smooth, with staff being highly responsive and accommodating to requests, including room upgrades and late check-outs. Specific mentions include the diligent housekeeping team, who often surprise guests with thoughtful touches like towel origami and mirror art, and the proactive restaurant staff who ensure a welcoming and efficient dining experience.

Additional Information
Guests frequently appreciate the hotel's thoughtful extra touches that enhance their stay. These include a complimentary afternoon tea service, which is sometimes delivered directly to the room, and a welcome drink voucher upon arrival. Many visitors have been pleasantly surprised by room upgrades and personalized birthday surprises, such as cakes, room decorations, and special notes, which contribute to a memorable celebration. It is advisable for guests to plan their daily itineraries carefully to avoid peak congestion on the main road leading to Lembang, as traffic can become quite heavy, particularly during popular travel periods.