Grand Citra

This hotel is widely recognized for its strategic city-center location and its integrated, family-owned restaurant and cafe, which serves as a vibrant hub for guests and locals alike. Its affordability combined with comfortable accommodations makes it an excellent choice for a diverse range of travelers, including families seeking spacious rooms, business travelers needing convenient access to the city, backpackers looking for value, and sightseers eager to explore nearby attractions. The hotel's commitment to cleanliness and its generally friendly service are frequently highlighted by guests. To enhance your stay, it is advisable to confirm the functionality of the hot water in your room upon check-in, as this has been a recurring concern for some guests. Additionally, requesting a room with a window might improve the overall comfort for those sensitive to enclosed spaces.

Facilities & Amenities
Guests generally appreciate the hotel's core facilities, particularly the consistently cold AC in rooms, which provides a comfortable environment, and the reliable good Wi-Fi connectivity throughout the property. The availability of adequate parking space is also a significant convenience for those traveling by car. Many rooms are noted for being spacious, offering ample room for relaxation. However, a frequent concern raised by numerous guests is the inconsistent or complete lack of hot water in the showers, which can significantly impact the comfort of their stay. Some reviews also mention issues with the provision of basic toiletries like liquid soap and shampoo, requiring guests to request them from the front desk. Additionally, some rooms have been described as having dim lighting or lacking windows, which can affect the overall ambiance.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its clean rooms and the presence of comfortable beds and mattresses, contributing to a restful night's sleep for many. However, a significant and recurring issue highlighted by guests is the lack of soundproofing, leading to disturbances from hallway noise, adjacent rooms, or even the sound of other guests' room bells. This can detract from the peacefulness of the stay. While many find the rooms clean, some specific complaints include stained bed linens and towels, dirty floors, and visible stains or holes on walls and ceilings in certain accommodations. The persistent problem of no hot water also directly impacts room comfort, as does the occasional report of murky water from the taps, affecting the overall bathing experience.

Dining & Food Quality
The hotel's integrated restaurant and cafe, often referred to as "Hawkers" or "Old Town Coffee House," is a major highlight for many guests. The food quality is frequently praised, with many describing the dishes as delicious and offering a large variety of menu options, including Halal food. Guests appreciate the reasonable prices of the meals, making dining convenient and affordable. The atmosphere of the restaurant is also noted as being pleasant and suitable for socializing or family gatherings. While breakfast is generally considered acceptable, the overall dining experience at the hotel's restaurant is a strong positive, providing a convenient and enjoyable culinary option for guests without needing to venture far.

Location & Accessibility
The hotel's strategic city-center location is consistently lauded as one of its strongest assets. Guests find it incredibly convenient, being within walking distance to numerous restaurants and cafes, offering a wide array of dining choices. Its proximity to popular landmarks such as Losari Beach and various markets makes it an ideal base for sightseeing and exploring the city's attractions. The hotel is also well-connected to public transportation, with the airport bus stopping directly in front of the hotel, providing easy access for arriving and departing guests. Furthermore, the hotel's position on a street corner makes it easy to find and access, and it offers adequate parking space for those traveling by private vehicle.

Staff & Service
The hotel staff generally receives positive feedback for their friendly and helpful demeanor, with many guests appreciating their attentiveness and willingness to assist. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Staff members are also noted for being responsive to complaints and requests, aiming to resolve issues promptly. However, some guests have reported instances of unfriendly or indifferent staff, particularly at the reception, and a few have noted a language barrier with some personnel, especially regarding English communication. Despite these isolated concerns, the overall impression of the service is largely positive, with staff efforts contributing significantly to guest satisfaction.

Additional Information
This hotel operates as a family-owned establishment, which contributes to its unique atmosphere and integrated restaurant concept. It is widely regarded as a budget-friendly option, offering good value for its amenities and location. Guests should be aware that the hotel sometimes offers promos available through booking applications. There may be an additional fee for early check-in, and a deposit is required upon arrival. Some guests have also noted a small fee for borrowing cutlery. While the hotel states a smoking-free policy for rooms and floors, some reviews indicate that this rule is not always strictly enforced. The property is described as a newly developed hotel that is still undergoing improvements, and its direct connection to the airport bus route is a notable convenience.