Hotel Gran Marquise

The hotel offers a truly memorable experience, with its signature rooftop area, featuring a stunning pool and vibrant bar, providing breathtaking views that captivate many guests. Consistently highlighted are the exceptional service from a dedicated team, comfortable and spacious accommodations, an amazing breakfast spread, and a prime location that enhances the overall stay. This makes the hotel an excellent choice for couples seeking a romantic escape with scenic backdrops, business travelers who appreciate well-appointed facilities and convenient access, and families looking for comfortable lodging and attentive care. To maximize your visit, consider requesting a room on a higher floor for an even better vista, and be mindful that the popular rooftop area may occasionally host private events, potentially limiting access to the pool.

Facilities & Amenities
The hotel boasts impressive facilities that enhance the guest experience. The rooftop pool and bar are frequently lauded for their stunning views and vibrant atmosphere, though some guests note that the pool can become crowded, especially when private events are hosted. A modern and well-equipped gym is available, featuring sauna and jacuzzi facilities, providing excellent options for relaxation and fitness. The spa area is also highly regarded for its tranquil ambiance and quality services. Guests appreciate the reliable Wi-Fi connectivity throughout the property. While most common areas are well-maintained, some reviews mention ongoing renovations that occasionally cause noise or temporary limitations to certain amenities. The hotel also offers convenient access to elevators, and some guests appreciate the availability of bikes for exploring the local area.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, contributing to a pleasant stay. The beds are consistently praised for their comfort, ensuring a restful night's sleep, complemented by high-quality linens. Many appreciate the well-appointed bathrooms, with some featuring luxurious amenities and good water pressure in the showers. However, a few guests have noted that some bathrooms appear older or show signs of wear, with isolated comments about mold or drainage issues. In-room amenities often include premium products, and a coffee maker is typically provided. While the rooms are generally quiet, some guests have experienced noise levels from ongoing renovations or events, which can occasionally impact tranquility. The air conditioning system is usually effective, though some minor issues have been reported.

Dining & Food Quality
The dining experience at the hotel is a significant highlight for many guests, particularly the breakfast. It receives widespread acclaim for its exceptional variety and high quality, offering a vast selection of options including local delicacies and even sparkling wine, making it a truly indulgent start to the day. While the breakfast area can become crowded during peak hours, the overall experience remains highly positive. The hotel features excellent on-site restaurants, including a highly-rated Asian option, which are praised for their delicious cuisine and pleasant atmosphere. The lobby bar and rooftop bar are popular spots for drinks, though some guests have commented on the pricing and occasional quality of beverages at the rooftop bar. Room service is available, but a few guests found the menu options limited or the prices to be on the higher side for late-night orders.

Location & Accessibility
The hotel boasts an excellent location, situated directly beachfront and offering convenient access to the city's main attractions. Guests appreciate its position in a generally safe and well-policed area, making it ideal for leisurely walks or bike rides along the promenade. Its central location means many popular sights, dining establishments, and shopping areas are within easy reach, often accessible on foot or via a short ride. The hotel's proximity to the seafront avenue is a major draw, providing beautiful views and a vibrant atmosphere. For those arriving by car, parking is available, with many guests utilizing the efficient valet service. The ease of access to various points of interest significantly enhances the overall convenience and enjoyment of a stay at this property.

Staff & Service
The staff and service at the hotel consistently receive outstanding praise from guests, often cited as a major highlight of their stay. The team is described as overwhelmingly friendly, attentive, and professional, going above and beyond to ensure a comfortable and welcoming experience. Guests frequently commend the quick check-in process and the efficiency of the valet service. The concierge team is particularly noted for their helpfulness in providing local recommendations and assisting with various requests. Housekeeping is also praised for maintaining high standards of cleanliness. While the vast majority of interactions are positive, a very small number of reviews mention isolated instances of perceived unhelpfulness or issues with specific service requests, such as accommodation for guide dogs. Overall, the dedication and warmth of the staff significantly contribute to guest satisfaction.

Additional Information
Guests should be aware that the hotel frequently hosts events and parties, particularly in the rooftop area, which can sometimes lead to temporary closures of the pool or increased noise levels until late evening. There are also mentions of ongoing renovations in various parts of the hotel, which, while aimed at improving facilities, can occasionally cause disruption or limit access to certain areas. The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals. A recurring point of feedback concerns the policy regarding in-room amenities, with some guests expressing surprise at charges for water bottles and coffee pods, which are not always complimentary. Additionally, a few guests have reported occasional issues with key card functionality or elevator availability, leading to minor inconveniences during their stay.