Cyberview Resort & Spa

This resort is celebrated for its lush, green environment and tranquil atmosphere, offering a serene escape from the city's hustle and bustle. Its signature feature is the expansive, multi-layered swimming pool area, which provides a refreshing oasis for guests of all ages. The hotel is particularly well-suited for families seeking a relaxing staycation with ample space and kid-friendly amenities, and for couples looking for a peaceful and romantic getaway. Business travelers also find it a convenient and conducive venue for meetings and events. To enhance your experience, consider bringing swimming shoes for the pebble-bottom pools and be prepared for a potentially slow check-in process, especially during peak hours.

Facilities & Amenities
The resort boasts impressive pool facilities, featuring multiple sections suitable for various age groups, though some guests noted issues with sharp pebbles at the bottom and occasional maintenance concerns. The spa is highly praised for its serene ambiance and comprehensive offerings, including a jacuzzi, sauna, steam room, and a wade pool, providing a truly relaxing experience. While a fitness center is available and generally clean, some equipment, such as the sauna and steam room, have been reported as out of order. The kids' club is present, but several reviews highlight a lack of maintenance, broken toys, and non-functional air conditioning. Guests appreciate the ample parking available, often conveniently located near rooms. The Wi-Fi connectivity receives mixed feedback, with some finding it fast while others experience poor signal.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, which offer ample living area. However, feedback on cleanliness and room comfort is mixed. While some describe rooms as super clean and well-maintained, others report issues such as dust, musty smells, stains on bedsheets, and even the presence of cockroaches, ants, or other pests. The beds receive varied comments, with some finding them comfortable while others describe them as too hard or having uncomfortable pillows. Many reviews mention persistent problems with the air conditioning, noting it can be old, noisy, or ineffective at cooling the room. Bathrooms are a recurring concern, with reports of dirt, broken fixtures, clogged toilets, low water pressure, and yellow-tinted water from the taps. Noise levels can also be an issue, with some guests experiencing disturbances from outside or adjacent rooms.

Dining & Food Quality
The breakfast offerings receive mixed reviews; many guests appreciate the wide variety of Western and Asian dishes, including fresh pastries and noodle stations, while others find the selection limited, the food lukewarm, or the taste bland. The Ramadan/Iftar buffet is frequently highlighted for its extensive and delicious spread, though the accompanying sahur meal often receives criticism for its limited options and lack of replenishment. Food quality in general is inconsistent, with some dishes praised for freshness and taste, while others are described as stale or poorly prepared. Room service is a common point of contention, with multiple guests reporting long waiting times and unsatisfactory food quality. The restaurant and bar areas offer various dining experiences, with some positive mentions for specific dishes like fish and chips or certain curries.

Location & Accessibility
The resort's central location is a significant advantage, offering a peaceful, nature-filled environment while remaining easily accessible from the main road and close to the Putrajaya station. It serves as an ideal "garden oasis" or "nature escape" within an urban area, providing a convenient getaway without extensive travel. Guests appreciate the ample parking facilities, often available directly in front of their rooms, adding to the convenience. E-hailing services are readily available, making transportation straightforward. While a buggy service is offered for navigating the expansive grounds, some guests noted that staff did not always inform them of its availability upon check-in. Certain pathways within the resort may require maintenance, and some areas necessitate walking a considerable distance with luggage.

Staff & Service
The staff generally receive praise for being friendly, helpful, and attentive, with many guests highlighting their professionalism and willingness to assist. However, the check-in process is a frequent source of frustration, consistently described as "dreadfully slow," "disorganized," and involving long waiting times, even for pre-booked guests. While some staff are commended for their problem resolution skills, such as quickly changing rooms or addressing security concerns, others are perceived as rude, dismissive, or unresponsive to guest requests, particularly when calls go unanswered. Housekeeping service also receives mixed feedback, with some guests reporting issues like staff entering rooms despite "Do Not Disturb" indicators. Overall, while many individual interactions are positive, systemic issues in efficiency and communication occasionally detract from the guest experience.

Additional Information
Guests should be aware that the resort's facilities and general infrastructure show signs of age, with many reviews noting that areas appear "old," "dated," or in need of refurbishment. Several guests have reported recurring issues with pests, including cockroaches, ants, and mosquitoes, within their rooms. Concerns regarding guest privacy and security have also been raised, such as housekeeping entering rooms despite "Do Not Disturb" signs and instances of noisy guests at night. Furthermore, some guests experienced significant inconvenience due to non-functional intercoms or phones in their rooms, making it difficult to contact reception or request services. There have also been reports of inconsistent water supply, including instances of yellow-tinted water, lack of hot water, or complete water outages, which can significantly impact the comfort of a stay.