ASTON Makassar Hotel & Convention Center

The hotel offers a comfortable and modern stay, distinguished by its indoor swimming pool on the 15th floor, which provides excellent city and harbor views. Guests consistently praise the spacious rooms and the excellent food, particularly the diverse breakfast offerings. This hotel is an ideal choice for families seeking comfortable accommodations and good facilities, as well as business travelers who appreciate its strategic location and well-equipped gym. To enhance your experience, it is advisable to check the air conditioning upon arrival and make use of the convenient water dispensers available on each floor.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and recreation. The gym is generally well-equipped and decent, though some guests have noted that the air conditioning in this area can be insufficient, leading to a warm environment. The swimming pool is a major highlight, described as clean, heated, and indoor, featuring a jacuzzi and sauna, and offering impressive city views. However, some guests have found the pool area can become crowded and noisy, especially with children. Convenient water dispensers are available on every floor, promoting sustainability and easy access to drinking water. The rooftop bar, while offering potential for great views, has been a source of disappointment for some, described as understocked, not matching promotional pictures, and occasionally having a bad smell due to smoking inside, with a non-functional exhaust fan in the smoking area.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, noting that rooms are fresh, tidy, and well-maintained. The comfortable beds, often king-sized, contribute to a restful night's sleep, and the spacious rooms are appreciated for their generous layout. Many rooms offer good views of the city or harbor, enhancing the overall ambiance. The bathrooms are generally clean and well-equipped with complete toiletries and good water pressure. However, a recurring concern for some guests has been the air conditioning, with reports of it not being cold enough or experiencing issues that were not fully resolved. Isolated comments also mentioned minor maintenance needs for showers or occasional noise from the AC unit.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as delicious, varied, and complete, offering a wide selection of both traditional local dishes and Western options. Guests particularly enjoy the fresh food, including a range of pastries, cakes, and an egg station. The quality of the food served during breakfast is frequently highlighted as excellent. While breakfast is a strong point, feedback on other dining options is mixed; some guests found the in-room dining to be hot and delicious, while others noted that the main restaurant's food could be basic, slow to serve, or not sufficiently warm.

Location & Accessibility
The hotel boasts a highly strategic central location, making it convenient for both leisure and business travelers. It is situated within easy walking distance of popular attractions such as Losari Beach, as well as various eateries, coffee shops, and a nearby supermarket. Its proximity to the city's government and financial centers also makes it ideal for business purposes. However, parking is a notable concern for many guests. The parking area is often described as limited, primarily outdoor, and lacking a roof, which can be problematic during rain, especially for motorbike users. Some guests also found the parking process to be difficult or inconvenient.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentive service, from the moment of arrival through check-out. The quick check-in and check-out processes are often mentioned, as is the efficiency of the housekeeping team in maintaining clean rooms. Staff members are praised for being responsive to requests, accommodating special needs, and effectively resolving issues such as air conditioning problems. Many guests feel that the staff goes above and beyond to ensure a comfortable and pleasant stay, contributing significantly to a positive overall experience.

Additional Information
Guests should be aware that while the hotel maintains a high standard of cleanliness and service, there are some specific areas that could impact the experience. The smoking policy in certain public areas, particularly the rooftop bar, has been a point of contention for some non-smoking guests, as smoke can be noticeable indoors, and the exhaust fan in the designated smoking area in the lobby has been reported as non-functional. Despite these points, the hotel's commitment to providing water dispensers on each floor is a well-received initiative, reducing the need for single-use plastic bottles and offering convenient hydration.