Amansari Hotel Nusajaya

The hotel offers ample, free, and safe parking, which is a significant convenience for guests traveling by car. The friendly staff is consistently praised for their helpfulness and positive demeanor. While some guests found the cleanliness to be satisfactory, others reported issues such as ants, musty smells, or dirty surfaces. Air conditioning is a frequent point of concern, often described as weak, noisy, or leaking, impacting overall comfort. Breakfast receives varied feedback, with some finding it good and others noting limited options or overcrowding. The hotel appears suitable for road travelers and families due to the spacious parking and some larger room options, though families with young children might find the lack of specific facilities challenging. It also serves well for short stays or as a convenient stopover. Guests are advised to manage expectations regarding air conditioning performance and to consider bringing extra pillows, as the provided ones are often described as thin or insufficient. It's also wise to check the room's condition upon arrival.

Facilities & Amenities
The hotel offers ample and free parking, which is a significant convenience for guests arriving by car, providing a secure space for vehicles. While the hotel does not feature a swimming pool, it provides other basic amenities. Guests noted that ironing facilities are available but are shared and located outside the rooms, which can be inconvenient. Some rooms were found to lack certain basic items like hand soap. The presence of a working television in rooms is appreciated. However, the air conditioning system frequently receives negative feedback, with many guests reporting it to be weak, noisy, or prone to leaking, impacting room comfort. Some larger rooms include a sofa bed, though its condition has been a point of concern for some guests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While some guests found their rooms to be generally clean and well maintained, others reported significant issues, including the presence of ants, a persistent musty smell, and concerns about dirty bedsheets or yellowish pillowcases. Some even experienced itchiness after sleeping on the beds, suggesting a need for deeper cleaning of mattresses and upholstery. The air conditioning is a frequent complaint, often described as weak, noisy, or leaking, which significantly impacts the room temperature and overall comfort. Pillows are consistently criticized for being too thin, soft, or insufficient in number. Bathrooms also receive mixed reviews, with some noting them as clean, while others reported issues such as mold, broken fixtures, slippery tiles, or a lack of shower curtains, leading to wet floors. Noise from outside, including street noise and motorcycles, as well as sounds from adjacent rooms, can also disturb sleep.

Dining & Food Quality
Feedback on dining and food quality, particularly breakfast, is quite mixed. Many guests found the breakfast to be good, delicious, and offering decent choices. However, a significant number of reviews indicated dissatisfaction, describing the breakfast as "so-so", not worth the money, or having very little food and limited variety. Some guests reported that the food was often cold even early in the morning, and that popular local dishes like nasi lemak were sometimes unavailable. During peak times, the breakfast area could become crowded, leading to long lines and slow replenishment of food items. Some noted that the restaurant staff were slow to clear tables and refill food. The hotel generally does not provide lunch or dinner services, which some guests found inconvenient, requiring them to seek meals outside. One review mentioned the restaurant being closed during Ramadan.

Location & Accessibility
The hotel's location receives varied feedback, often described as convenient for certain purposes while being less ideal for others. It is noted for being near highway exits and close to essential amenities like shops and a 7-Eleven, making it practical for quick errands. Guests appreciate its proximity to areas like Eco Botanic and Puteri Harbour, and its relatively short drive to Legoland and the Tuas Checkpoint, making it a suitable stopover for those traveling to Singapore. However, some guests found the hotel to be in the "middle of nowhere" in terms of tourist attractions, with no significant sights within walking distance. The area is described as still developing, which means dining options directly adjacent to the hotel might be limited. A consistent positive is the availability of ample, free, and safe parking, which greatly enhances accessibility for guests with vehicles.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviews highlight the friendly, helpful, and attentive nature of the staff, describing them as very nice and kind, courteous, and polite. Guests appreciate their responsiveness to requests and their willingness to assist with issues. The check-in and check-out processes are often described as easy and quick, contributing to a smooth arrival and departure experience. However, some guests reported issues with strict check-in times, experiencing delays or being unable to check in early even with small children. Housekeeping service received mixed feedback; while some found it good, others noted inconsistencies, such as uncollected trash, lack of towel replacement, or rooms not being thoroughly cleaned. There were also isolated incidents where a "do not disturb" sign was reportedly ignored. Despite these occasional lapses, the overall impression of the staff's dedication to service remains positive.

Additional Information
For guests seeking additional insights, it's worth noting several unique aspects of the hotel experience. Some guests reported issues with access cards failing to open room doors, requiring multiple trips to the reception. There were also comments that the room appearance did not always match online advertisements, leading to some disappointment. A significant point for families is the hotel's lack of a baby cot and other kid-specific facilities like a playground, which might make it less suitable for those traveling with toddlers. On a positive note, an incident involving a lost wallet being found and returned by staff highlights the hotel's integrity. Some guests found the hotel environment to be too quiet, suggesting that background music could enhance the atmosphere. Practical room features like a wardrobe were sometimes absent, and some bathrooms were described as cramped. Additionally, some experienced issues with unstable Wi-Fi and non-functioning power sockets. While not directly within the hotel, the surrounding area offers unique local dining experiences, including specific burger stalls and Indian food options within walking distance.