ACES Hotel Kuala Lumpur

This hotel offers a highly strategic location, serving as its signature feature, placing guests directly opposite Petaling Street and within easy reach of Chinatown. It is consistently praised for its clean rooms and comfortable beds, providing a good base for exploring the city. The hotel is particularly well-suited for budget travelers, sightseers, and solo travelers who prioritize accessibility to local attractions and public transport. While many guests appreciate the overall value, some highlight challenges with noise levels and the unique entrance within a shopping complex. To enhance your stay, it is advisable to confirm room specifications, such as the presence of windows, and be prepared for the hotel's specific access points within the building.

Facilities & Amenities
Guests benefit from practical amenities designed for convenience during their stay. The hotel provides readily accessible hot and cold water dispensers in the corridors, allowing guests to refill their bottles. A significant advantage is the availability of a free washing machine and dryer, which guests can use, though it is sometimes shared with hotel services. Reliable Wi-Fi is generally available throughout the property, ensuring guests can stay connected. While the hotel does not feature traditional facilities like a restaurant, bar, or gym, its focus remains on providing essential services. The building also maintains 24-hour security, contributing to a sense of safety for guests.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms and bathrooms, noting the fresh linens and well-maintained spaces. The beds are widely described as comfortable, ensuring a restful night's sleep, and many rooms are reported to be spacious. However, a common observation is the absence of windows in many rooms, which some guests find less ideal. A recurring issue is the thin walls, leading to significant noise from adjacent rooms and the hallway, which can disturb sleep. Furthermore, several guests noted the lack of in-room amenities such as hairdryers, electric kettles, refrigerators, toothbrushes, and tissue paper. Some also experienced issues with shower water temperature and pressure.

Location & Accessibility
The hotel boasts an exceptionally strategic location, directly across from Petaling Street and within easy walking distance of Chinatown and Central Market. Its proximity to the Pasar Seni station (LRT/MRT) and GOKL bus stops makes navigating the city highly convenient. Guests appreciate the abundance of food vendors and a 7-Eleven nearby, ensuring easy access to meals and necessities. The hotel is situated on the fifth floor of a shopping mall, which can initially be challenging to locate, requiring guests to navigate the complex. Parking is available, and while it can be expensive if not properly validated, the hotel offers solutions for guests.

Staff & Service
Feedback on the staff and service is generally positive, with many guests praising the friendly staff and helpful housekeeping team who ensure rooms are clean and assist with luggage storage. The cleaning staff are often highlighted for their attentiveness. However, some guests reported slow check-in processes and instances of unprofessional or unresponsive reception staff, particularly concerning queries or issues like room type discrepancies or late check-out requests. Despite these isolated incidents, many guests found the overall service to be satisfactory, with staff often going out of their way to accommodate requests, such as storing birthday cakes or assisting with laundry.

Additional Information
Guests should be aware of the hotel's policy regarding a deposit and tourist tax upon check-in, which are standard procedures. For those driving, the hotel offers free parking, but it requires specific validation procedures with a Touch 'n Go card to avoid incurring high fees, a detail that some guests found confusing or poorly communicated. There have been isolated reports of significant noise disturbances from within the building, such as prolonged alarm testing, or from outside the hotel, including firecrackers. The hotel's entrance within an older mall means guests might encounter homeless individuals or foreign workers near the building entrance, which some found unsettling.